What are the responsibilities and job description for the Administrative Support Coordinator (Mortgage / Lending) position at freelance.ca?
Administrative Support Coordinator (Mortgage / Lending) Our client in the insurance industry is seeking a skilled professional to provide comprehensive technology and sales support for various broker tools platforms. This role involves assisting mortgage brokers, business development managers, and lenders to enhance productivity, client relationships, and the quality of insurance applications.
What is in it for you :
Hourly salary of $24 to $28, based on experience.
12-month contract with the potential for permanent employment.
Full-time position : 37.50 hours per week.
Weekday schedule from 9 am to 5 pm.
Hybrid work : 2 to 3 days per week in-office.
Opportunity to work in a dynamic and professional environment.
Join a passionate and inclusive team of professionals.
Responsibilities :
Deliver industry-leading customer service through phone and email, ensuring prompt inquiry resolution.
Set up and support lender and broker profiles for participation in MCI programs.
Provide business support for Mortgage Protection Plan processes, including policy inquiries, compensation, sales tips, licensing, and product training.
Partner with the sales team to conduct broker training presentations.
Troubleshoot and escalate issues from brokers or sales, ensuring timely resolution with production support.
Recommend process and technology improvements to enhance efficiency.
Collaborate across teams on business initiatives.
Act as a resource for inquiries from other departments.
What you will need to succeed :
Postgraduate education or relevant experience.
2 years of experience in customer service or administrative roles.
Strong communication, interpersonal, and analytical skills.
Excellent customer service skills, with the ability to manage multiple priorities independently in a fast-paced environment.
Detail-oriented with strong problem-solving abilities.
Proficiency in Microsoft Office, CRM systems (such as Salesforce), and data entry.
Ability to work both independently and within a team.
Flexible in taking on new tasks and responsibilities to support the sales team.
Experience in the mortgage creditor industry is a plus.
Bilingual fluency in English and French is an asset, as this role involves supporting clients and brokers in both languages to ensure smooth communication and service delivery.
Excellent written and verbal communication skills.
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