What are the responsibilities and job description for the IT Support Specialist position at Buechel Stone Corporation?
Benefits: Medical, Dental, Vision, Life Insurance, Short and Long Term Disability, 8 Paid Holidays, Paid Birthday Off, Paid Vacation, Paid Annual Volunteer Day, Extreme Anniversary Program, & 401(k) Plan
About Us:
Buechel Stone is a family owned and operated company that is headquartered out of Wisconsin with production facilities in Kansas and North Carolina. We are a natural stone company that prides itself on being THE BEST EXPERIENCE in natural stone for both our customers and employees.
About You:
How do you know if Buechel Stone is the right place for you? Simple. Are you looking for a place where the ownership group CARES about their employees? Do you OWN up to tasks and jobs that you have and have INTEGRITY when things are not going right? Do you like to have FUN and GET STUFF DONE? If these are resonating with you, then you are in the right place.
Summary:
The IT Coordinator will be tasked with IT based projects. Under the supervision and direction of the IT Director, will help in assessing, obtaining, and implementing new technologies within the organization to help stream line and automate processes.
Role and Responsibilities:
- Serve as the first point of contact for IT-related issues via phone, email, chat, or ticketing system.
- Diagnose and resolve hardware, software, and network issues for end users.
- Provide basic troubleshooting for operating systems (Windows) and business applications.
- Escalate complex issues to Level 2 or Level 3 support when necessary.
- Guide users through step-by-step solutions for common IT problems.
- Provide basic training on system usage, security best practices, and software applications.
- Document troubleshooting steps and create knowledge base articles for common issues.
- Log and track support tickets in the IT service management system
- Follow up with users to ensure issues are fully resolved.
- Provide timely and professional customer support with a focus on user satisfaction.
- Work collaboratively with IT teams and other departments to improve IT support processes.
- Assist with onboarding and offboarding employees by setting up and deactivating accounts.
- Participate in IT team meetings and contribute to process improvements.
Qualifications and Education Requirements:
- Associates Degree in related field
- Familiarity with server platforms, video conferencing, and remote access
- Knowledge of SQL, Network and Wireless Infrastructures, Windows, iOS, AndroidCompetencies
- Communication Proficiency
- Organizational Skills
- Time Management
- Technical Capacity
- Internal Customer Focus
Work Conditions:
- Office Setting
- Hours will be full-time
