What are the responsibilities and job description for the IT Support Specialist position at Dental Associates Ltd?
Company Perks
As a team member of Dental Associates, you can expect excellent compensation, experience on-the-job training, continued education offerings and abundant opportunities for career growth.
Benefits Overview:
- Medical Insurance with optional Health Savings Account through Associated Bank
- Dental: Diagnostic and Preventive covered at 100%, Basic and Restorative (immediate family)
- Vision Insurance
- Paid Holidays and Paid Time Off
- Life Insurance
- 401k
- Company paid short term disability
- FSA
- Critical Illness
- Hospital Indemnity
Responsibilities
As a key member of our IT team, the IT Support Specialist provides advanced technical support for Dental Associates’ clinical operations across Wisconsin. This role offers a dynamic mix of on-site and remote support, ensuring reliable, secure, and efficient performance of all clinic-based technology systems. This includes Windows endpoints, Citrix environments, Denticon practice management software, digital imaging equipment (e.g., x-ray sensors, CBCT), printing/scanning solutions, and related peripherals.
You’ll serve as a frontline escalation point, working closely with providers, clinical staff, and IT leadership to keep patient care uninterrupted by technology issues. You’ll also contribute to device lifecycle management, standardization efforts, and the rollout of new technologies.
- Provide on-site and remote Tier 1/2 technical support for clinic staff and systems.
- Troubleshoot and resolve issues involving desktops, laptops, thin clients, printers, scanners, VoIP phones, x-ray sensors, CBCT units, and other imaging hardware.
- Support clinical software environments including Denticon, XVWeb, XVCapture, and other vendor platforms.
- Manage Citrix session issues, Windows OS troubleshooting, and Active Directory access requests.
- Perform device configuration, deployment, and routine maintenance, ensuring standard images and endpoint protection are applied.
- Document and manage IT asset inventory for clinics and corporate systems.
- Partner with IT Infrastructure, Applications, and Cybersecurity teams for escalations, system rollouts, and updates.
- Travel regularly to remote clinic locations for hands-on support and technology deployments.
Job Details
- Hybrid position, based out of our Appleton or Green Bay clinic
- Travel and support to the following clinics as needed: Green Bay, Howard, Appleton, North Appleton, Greenville & Fond du Lac
Qualifications
Education & Experience
- Associate degree in Information Technology or related field; equivalent experience also considered.
- 3 years experience in Tier 1/2 support or service desk role, preferably in a healthcare setting.
- 3 years supporting endpoint environments with centralized device management tools (e.g., SCCM, Intune).
Technical Skills
- Strong troubleshooting experience with Windows 10/11 and Citrix virtual desktop environments.
- Familiarity with practice management systems (preferably Denticon) and dental imaging software.
- Knowledge of networking concepts, Active Directory, and antivirus/malware tools.
- Comfortable working with scanning, printing, and document management systems.
- Experience supporting mobile devices (iOS, Android) and collaboration tools (Teams, Outlook).
Soft Skills
- Excellent communication and interpersonal skills.
- Calm under pressure with a customer-first mindset.
- Highly organized and capable of prioritizing in a fast-paced, multi-clinic environment.
- Able to maintain confidentiality and adhere to HIPAA and internal data protection standards.
Additional Requirements
- Must hold a valid driver’s license and be willing to travel between clinical locations.
- Occasional after-hours availability for critical incident response or system upgrades.
If you’re ready for an exciting, stable career with a growing company apply today!
The Company
At Dental Associates, we foster a culture which invites our patients into our "dental home" and provides our employees with a career, not just a job.
Founded in 1974, Dental Associates is Wisconsin's largest family and dentist-owned dental group practice with over a dozen offices throughout the state. Dental Associates is a strong company with the resources to continually invest in our overall growth and talented team members. Be part of a dynamic organization that will make you proud.
Get to know Dental Associates - www.dentalassociates.com
YouTube - https://www.youtube.com/user/DentalAssociatesWI
Facebook - https://www.facebook.com/DentalAssociatesWI
