Housekeeping Supervisor/Housekeeper

Holiday Inn Express Buffalo Airport, 131 Buell Ave Cheektowaga, NY 14225

Position Overview: The primary purpose of the Housekeeping Supervisor is managing the housekeeping and laundry facilities of the hotel in a safe and cost effective manner in order to achieve maximum guest satisfaction and protect the assets of the hotel. To embrace the values of the Company Culture and Guiding Principles.

Major Areas of Accountability

1) Ensures guest satisfaction by supervising the daily cleaning of hotel and grounds according to operational policies and standards.

• Schedules associates in accordance with forecasted occupancy; adjusts staffing as necessary for sudden changes in occupancy.
• Plan, assign and supervise the daily activities of the housekeeping and laundry staff.
• Assumes the role of a housekeeper, laundry person or house person as needed.
• Conducts continual inspections to determine hotel’s overall level of cleanliness and condition; performs follow up Schedules and supervises all rotational and special cleaning programs as needed.
• Ensures the team has the tools and equipment necessary to carry out the job.
• Works in conjunction with maintenance (ex. generating work orders, preventative maintenance).
• Manages “Lost and Found”.
• Coordinates availability of rooms with front of house management.
• Keep accurate and current records, logs, parts list, manuals, and reference books.
• Monitors the responses on customer comment cards; identifies problem areas and formulates solutions.
• Monitor budget and control expenses with a focus on increased productivity.
• Monitors performance of the department against approved budget; makes appropriate recommendations as necessary.

2) Maintains supply inventory necessary for optimal operating efficiency by initiating purchasing orders and placing orders for housekeeping and laundry supplies, machinery, equipment, parts and services as required.

• Achieves the best prices and suitability of product by appropriately selecting from available contractors and vendors.
• Directs and aids in the replacement of those systems that become inadequate or obsolete.
• Maintain proper inventory levels managing cost per room for supplies and labor; performs a monthly inventory.
• Reviews and codes invoices.

3) Meets and exceeds the expectations of the associates by utilizing leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of direct reports.

• Selects qualified associates and provides orientation and training. Conducts skills training on a regular basis.
• Determines and communicates standards of performance to associates.
• Evaluates associate performance on a regular basis and recommends salary increases as appropriate.
• Develops associates to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining development needs and allowing these needs to be met.
• Ensures that disciplinary action is taken as required utilizing consistency, fairness and respect within the framework established by Hotel’s guidelines.
• Creates a positive work environment for all associates.
• Manages conflict.
• Develops and implements strategies to achieve associate satisfaction.

4) Ensures the property consistently maintains a clean, safe, hospitable and professional environment.

• Adheres to Hotel’s standards of operations.
• Maintains safe and secure environment for customers and associates.
• Practice chemical use safety: Never mix chemicals and store chemicals in properly labeled containers
• Coordinate with local health, safety, fire, & building inspectors to ensure compliance with applicable codes and regulations.
• Strives to reduce the accidents within the department.
• Secures keys in accordance with hotel’s key management policy.
• Maintain a clean, pleasant, and professional image to the guest.
• Follows hotel’s grooming and dress standards.
• Attends work on time as scheduled.
• Courteously and promptly responds to guests’ requests.

5) General Job Performance Requirements.

• Acts as the Manager On Duty when assigned.
• Associate is expected to work in other areas of the hotel when needed to assist operations and perform job duties not necessarily contained in this job description.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate.
• Utilizes Management Company resources effectively by communicating on a regular basis.
• Requests assistance as needed.
• Requires strong attention to detail.
• Ability to communicate to guests and team members verbally or in written form.
• Ability to work and interact with associates on every level,
• Ability to direct and oversee multiple tasks simultaneously.
• Excellent communication, organizational and customer service skills required.
• At all times projects a favorable image of the Hotel to the public.

6) General Physical Requirements. The following are customary physical efforts required to perform the essential functions of this job with or without accommodation.

• Move, transport, put, install, remove, replace, position, place, and transfer.
• Move about or to, position self.
• Operate, adjust attach, position, set up, handle, tend to activate, apply, measure, use, modify, input, compile, retrieve, make, create, collect, inspect, prepare, service.
• Stand for extended periods of time.
• Communicate, converse, discern, convey, discuss.
• Determine, identify, recognize, perceive, estimate, judgment, compare, observe, assess.
• Ability to bend, lift, kneel, and be in motion for the full day.
• Must be able to move continuously during work hours and able to lift and/or carry 50 pounds.

Education and/or Experience

Six months to one year related experience and/or training; Experience leading a team of professionals; One year certificate from college or technical school; or equivalent combination of education and experience.

Competencies

• Be at work consistently and on time; Arrive at meetings on time.
• Able to read and interpret written information.
• Able to work alone or with others.
• Able to deal with frequent change, delays, or unexpected events.
• Follow instructions, respond to management direction; Take responsibility for own actions; Complete tasks correctly and on time or notify appropriate person with an alternate plan.
• Follow policies and procedures; Use time efficiently. Conserve organizational resources; Generate suggestions for improving work. Demonstrate accuracy, thoroughness and attention to detail.
• Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
• Manage difficult or emotional customer situations; Respond promptly to customer needs and requests for service and assistance.
• Identify and resolve problems in a timely manner; Develop alternative solutions; Use reason even when dealing with emotional topics.
• Display willingness to make decisions; Understand business implications of decisions; Include appropriate people in decision-making process.
• Contribute to building a positive team spirit; ask for and offer help when needed.
• Treat people with respect; Approach others in a tactful manner; Follow through on commitments; Work with integrity and ethics; Uphold organizational values.
• Maintain confidentiality; Listen to others without interrupting; Keep emotions under control. React well under pressure.

Who We Are

We are a company with a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. We strive to treat our Team Members fairly; to be great brand partners; to be committed and involved in the community we serve; and to be leaders in the hospitality industry. We are committed to superior quality and service. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised as piloted by our Guiding Principles – Associate Engagement, Presentation of our Hotel, Driving Guest Loyalty, Community and Global Focus, and Ensuring Financial Success.

We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Pay Disclaimer:

The base pay range represents the low and high end of the pay range. Actual compensation will vary depending on many factors such as skills, experience, certifications, and performance to name a few. The rate listed is just one component of the total compensation package for associates. Other rewards may include bonuses, paid time off, a competitive 401K plan with matching, hotel discounts, growth opportunities, and more!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: No less than 35 per week

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $20 - $25