Maintenance Associate

Holiday Inn Express Buffalo Airport, 131 Buell Ave Cheektowaga, NY 14225

Position Overview: The primary purpose of the Maintenance Associate is to provide guests with a secure, comfortable environment by maintaining the hotel’s assets through general maintenance and repairs, ongoing preventative maintenance programs and ensuring that all mechanical systems are operating in accordance with the standards of the Hotel. To embrace the values of the Company Culture and Guiding Principles.

Major Areas of Accountability

1) Maintains buildings, grounds and equipment by conducting inspections on a regular basis to determine need and extent of service, equipment required, and maintenance personnel needed.

• Inspect property to identify potential and current needs.
• Review maintenance problems, complaints, inquiries and work orders to prioritize and schedule work Perform preventive maintenance on a scheduled basis (daily, weekly, monthly, yearly).
• Troubleshoot, diagnose and repair malfunctions in electrical/mechanical systems and other hotel equipment.
• Perform various tasks related to a variety of trades including carpentry, plumbing, electrical, air conditioning, heating, ventilation, painting, wall covering.
• Maintain all aspects of the hotel pool, fitness center, and landscaping.
• Snow and ice removal.
• Keep accurate and current records, logs, blueprints, parts list, manuals, and reference books.
• Monitors the responses on customer comment cards; identifies problem areas and formulates solutions.
• Monitor budget and control expenses with a focus on increased productivity.
• Monitors performance of the department against approved budget; makes appropriate recommendations as necessary.

2) Ensures that the hotel is operating in a safe, efficient and orderly fashion by directing all phases of maintenance, repair and renovation.

• Determines if work will be done internally or through outside contractors.
• Schedule projects with regard to hotel occupancy and time of day.
• Provide regular updates for services to both guests and departments
• Works in conjunction with housekeeping (ex. generating work orders, preventative maintenance)
• Coordinate with local health, safety, fire, and building inspectors to ensure compliance with applicable codes and regulations.
• Performs any technical emergency engineering repairs as required; informs immediate supervisor if other actions need to be taken.

3) Safeguards guests, associates and hotel assets.

• In the event of an emergency, implements emergency procedures in conjunction with General Manager.
• Follows safe work practices.
• While performing the duties of this job the associate may be exposed to working near mechanical parts, work in high precarious places, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock and vibrations.
• While performing the duties of this job the associate is required to stand for long periods, frequently walk, climb, bend, stoop, balance, kneel, crouch, and crawl.
• Have a sound knowledge of all emergency procedures.
• After hours on call availability if issues arise.

4) Maintains supply inventory necessary for optimal operating efficiency by initiating purchasing orders and placing orders for maintenance supplies, machinery, equipment, parts and services as required.

• Achieves the best prices & suitability of product by appropriately selecting from available contractors & vendors.
• Directs and aids in the replacement of those systems that become inadequate or obsolete.
• Recommends, establishes, and maintains inventory level thresholds based on budget and availability of supplies.
• Reviews and codes invoices.
• Control expenditures, inclusive of labor costs.

5) Meets and exceeds the expectations of the associates by utilizing leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of direct reports.

• Selects qualified associates and provides orientation and training.
• Conducts skills training on a regular basis.
• Determines and communicates standards of performance to associates.
• Evaluates associate performance on a regular basis and recommends salary increases as appropriate.
• Develops associates to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining development needs and allowing these needs to be met.
• Ensures that disciplinary action is taken as required utilizing consistency, fairness and respect within the framework established by Hotel’s guidelines.
• Creates a positive work environment for all associates.
• Manages conflict.
• Develops and implements strategies to achieve associate satisfaction.

6) Ensures the property consistently maintains a clean, hospitable and professional environment.

• Adheres to Hotel’s Standards of Operations.
• Ensuring compliance with licensing laws, health and safety and other statutory regulations.
• Maintains clean, safe and secure environment for guests and associates.
• Strives to reduce the accidents within the department.
• Maintain a clean, pleasant, and professional image to the guest.
• Follows hotel’s grooming and dress standards and wear the proper uniform at all times.
• Attends work on time as scheduled.

7) General Job Performance Requirements

• Acts as the Manager On Duty when assigned.
• Associate is expected to work in other areas of the hotel when needed to assist operations and perform job duties not necessarily contained in this job description.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate.
• Utilizes management company resources effectively by communicating on a regular basis Requests assistance as needed.
• Ability to communicate with guest and team members verbally or in written form
• Ability to work and interact with associates on every level.
• Ability to direct and oversee multiple tasks simultaneously.
• Excellent communication, organizational and customer service skills required.
• At all times projects a favorable image of the Hotel to the public.

8) General Physical Requirements. The following are the customary physical efforts required to

perform the essential functions of this job with or without accommodation.

• Move, transport, put, install, remove, replace, position, place, and transfer.
• Move about or to, position self.
• Operate, adjust attach, position, set up, handle, tend to activate, apply, measure, use, modify, input, compile, retrieve, make, create, collect, inspect, prepare, service.
• Stand for extended periods of time.
• Communicate, converse, discern, convey, discuss.
• Determine, identify, recognize, perceive, estimate, judgment, compare, observe, assess.
• Ability to bend, lift, kneel, and be in motion for the full day.
• Must be able to move continuously during work hours and able to lift and/or carry 50 pounds.

Education and/or Experience

Six months to one year related experience and/or training; Experience leading a team of professionals; One year certificate from college or technical school; or equivalent combination of education and experience.

Competencies

• Be at work consistently and on time; Arrive at meetings on time.
• Able to read and interpret written information.
• Able to work alone or with others.
• Able to deal with frequent change, delays, or unexpected events.
• Follow instructions, respond to management direction; Take responsibility for own actions; Complete tasks correctly and on time or notify appropriate person with an alternate plan.
• Follow policies and procedures; Use time efficiently. Conserve organizational resources; Generate suggestions for improving work. Demonstrate accuracy, thoroughness and attention to detail.
• Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
• Manage difficult or emotional customer situations; Respond promptly to customer needs and requests for service and assistance.
• Identify and resolve problems in a timely manner; Develop alternative solutions; Use reason even when dealing with emotional topics.
• Display willingness to make decisions; Understand business implications of decisions; Include appropriate people in decision-making process.
• Contribute to building a positive team spirit; ask for and offer help when needed.
• Treat people with respect; Approach others in a tactful manner; Follow through on commitments; Work with integrity and ethics; Uphold organizational values.
• Maintain confidentiality; Listen to others without interrupting; Keep emotions under control. React well under pressure.

Who We Are

We are a company with a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. We strive to treat our Team Members fairly; to be great brand partners; to be committed and involved in the community we serve; and to be leaders in the hospitality industry. We are committed to superior quality and service. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised as piloted by our Guiding Principles – Associate Engagement, Presentation of our Hotel, Driving Guest Loyalty, Community and Global Focus, and Ensuring Financial Success.

We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Pay Disclaimer:

The base pay range represents the low and high end of the pay range. Actual compensation will vary depending on many factors such as skills, experience, certifications, and performance to name a few. The rate listed is just one component of the total compensation package for associates. Other rewards may include bonuses, paid time off, a competitive 401K plan with matching, hotel discounts, growth opportunities, and more!

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 24 – 40 per week

Schedule:

• 8 hour shift
• Day shift
• On call

Work Location: In person

Salary : $18 - $20