MISSION STATEMENT
The Buffalo City Mission exists to restore hope and dignity to the hurting and homeless
through the transforming grace and mercy of Jesus Christ.

Our Values
Support (Mark 12:31): Support each other with kindness and love
Empower (1 Thessalonians 5:11): Uplift each other in strength and confidence
Respect (Romans 12:10): Unconditional acceptance
Value (Ephesians 2:10): Honor all in their thoughts, actions, and beliefs
Engage (1 Corinthians 12:2): Commitment to the Organization and our goals

SUMMARY

The Director of Facility, Custodial, and Security is responsible for managing and operating the organization's physical facilities and security programs. This role involves strategic planning, budget management, personnel supervision, and compliance with all applicable regulations and standards.

ESSENTIAL FUNCTIONS AND TASKS

A representative summary of tasks to be performed is provided below. The employee may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values and operating principles of the Buffalo City Mission.

Facility Management:

• Develop and implement facility maintenance and operations plans.
• Oversee building maintenance, repairs, and renovations.
• Manage space planning and utilization.
• Ensure compliance with building codes and safety regulations.
• Manage vendor relationships and contracts.
• Oversee utilities management and energy efficiency initiatives.
• Manage maintenance personnel including hiring, training and performance evaluation.

Custodial Services Management:

• Develop and implement custodial service standards and procedures.
• Manage custodial staff, including scheduling, training, and performance evaluation.
• Oversee the procurement and maintenance of custodial equipment and supplies.
• Ensure adherence to sanitation and hygiene standards.
• Manage waste disposal and recycling programs.
• Ensure that scheduled cleaning is completed on time.

Security Management:

• Develop and implement comprehensive security strategies that align with organizational goals.
• Conduct risk assessments and vulnerability analyses.
• Develop and manage contractual relationships with outsourced security providers.
• Oversee the operation of security systems, such as access control, surveillance, and alarm systems.
• Develop and implement incident response plans and procedures.
• Conduct security audits and investigations.
• Ensure compliance with security regulations and standards.

Leadership and Management:

• Provide strategic leadership and direction to facility and security teams.
• Develop and manage budgets for facility and security operations.
• Establish and maintain effective communication channels with all stakeholders.
• Foster a culture of safety and security throughout the organization.
• Develop, implement, and train on emergency preparedness plans.
• Represent the organization to all clients, volunteers, and fellow co-workers in a Christ-like manner that serves as an example of Christian behavior.

Compliance and Regulatory Oversight:

• Ensure compliance with all applicable local, state, and federal regulations related to facilities and security.
• Maintain accurate records of compliance activities.
• Stay up to date on changes in regulations and industry best practices.

Project Management:

• Oversee facility and security-related projects, such as renovations, system upgrades, and security installations.
• Develop project plans, budgets, and timelines.
• Manage project risks and ensure successful project completion.

Education and Experience:

• Bachelor's degree in facility management, security management, business administration, or a related field. Master's degree preferred.
• Proven experience in facility, security, and custodial management, with a minimum of 5-7 years in a leadership role.
• Relevant certifications (CFM, CPP, etc.) are highly desirable.

Other Qualifications:

• In the midst of a mature walk with Jesus Christ and able to articulate belief
• Strong knowledge of building systems, security principles, custodial practices, and risk management.
• Excellent leadership, communication, and interpersonal skills.
• Ability to develop and manage budgets.
• Knowledge of relevant regulations and standards.
• Proficiency in facility management, security, and custodial software.

Knowledge, Skills and Abilities (KSAs):

• Ability to think strategically and develop long-term plans.
• Ability to manage multiple priorities and meet deadlines.
• Ability to make sound decisions under pressure.
• Strong problem-solving and analytical skills.
• Ability to maintain confidentiality.
• Strong organizational skills.
• Teamwork -Relates well to all kinds of people regardless of level inside or outside of the organization. Uses diplomacy and tact when dealing with and interacting with others. Diffuses tension. Fosters collegial and cooperative attitudes. Works effectively to achieve common goals.
• Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways.
• Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation, courteousness & sensitivity)
• Initiative & Adaptability - Deals with situations and issues proactively and persistently, seizing opportunities along with a personal willingness and ability to respond to changes.
• Staff Development – Fosters the development of others by providing a supportive environment for enhanced performance and professional growth.
• Leadership – Creates a climate in which people are inspired to do their best. Able to motivate others to work effectively toward a common objective and to retain the respect of staff.
• Visioning / Strategic Thinking – Develops and inspires commitment to a vision of success, supporting, promoting and ensuring alignment with the Mission’s vision and values.

Organizational Expectations:

• Mission - Christian beliefs compatible with the spiritual and pastoral mission of the Buffalo City Mission. Act as knowledgeable and effective ambassador to the community.
• Accountability – Willingly accepts personal responsibility for decisions, actions, attitudes and behaviors that contribute to the overall effectiveness of the organization. Communicates effectively, follows through on assignments, uses resources efficiently, participates in learning opportunities and treats others with respect and dignity.
• Excellence – Serves as a role model and performs job responsibilities to the highest standards in every situation. Demonstrates commitment to quality of service.
• Focus – Understands and demonstrates behaviors consistent with the mission and values of the organization while contributing to the overall success of the strategic plan.

Join the Buffalo City Mission as the Director of Security, Facility, and Custodial Services, where you’ll lead essential operations that ensure the safety, efficiency, and cleanliness of our facilities. This strategic leadership role oversees maintenance, security programs, and custodial services while fostering a culture of excellence and care, rooted in the grace and compassion of Jesus Christ. If you’re passionate about serving others through skilled facility management and contributing to a Christ-centered mission, apply today!