Overnight Resident Coordinator - Women's Facility Part-Time role

The Buffalo City Mission exists to restore hope and dignity to the hurting and homeless

through the transforming grace and mercy of Jesus Christ.

Our Values

• Perform initial intake procedure, ensuring accurate data entry into CROSS (Client Record Online Service System).
• Introduce residents to the facility through the Mission’s initial intake and orientation process.
• Communicate behavioral actions through the incident reporting process.
• Conduct unit inspections, document and communicate appropriately to respective management and provide feedback to resident and case management.
• Monitor resident medications and report through documentation.
• Reports vacated units and prepare them for new residents.
• Assist residents with day-to-day housekeeping of facility, sleeping, and lounge areas.
• Oversee emergency shelter linen exchange as well as resident’s laundry.
• Distribute resident mail.
• Monitor resident events as assigned.
• Conduct direct observation drug and alcohol screenings, including breathalyzer and urine tests.
• Ensure physical comfort and safety of the residents as well as meet their needs for food, shelter, clothing and personal care.
• Implement policies and procedures guidelines consistently and impartially.
• Maintain effective communication between staff members and Case Managers by means of various communication vehicles.
• Assist and maintain clear access to the facility in inclement weather.
• Participate in staff meetings and trainings to increase job comprehension.
• Represent the organization to all clients, volunteers and fellow co-workers in a Christ like manner that serves as an example of Christian behavior.

Education and Experience:

• High School diploma or GED required.
• One-year experience in a human service field is desired.

Other Qualifications:

• In the midst of a mature walk with Jesus Christ and able to articulate belief.
• Communicate in a positive manner.
• Demonstrates a comprehensive knowledge of human services.
• Demonstrates the ability to work as a member of a team making maximum use of supportive resources.
• The ability to write clearly, tactfully and effectively.
• Computer proficiency in Microsoft Office.
• Experience in customer service (volunteer or work related) preferred.

Knowledge, Skills and Abilities (KSAs):

• Ability to maintain appropriate and safe boundaries in professional relationships.
• Strong organizational abilities, including excellent attention to detail, the ability to prioritize and multi-task, and the ability to manage several moving and changing parts.
• Teamwork -Relates well to all kinds of people regardless of level inside or outside of the organization.
• Uses diplomacy and tact when dealing with and interacting with others. Diffuses tension. Fosters collegial and cooperative attitudes. Works effectively to achieve common goals.
• Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways.
• Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity)
• Initiative & Adaptability - Deals with situations and issues proactively and persistently, seizing opportunities along with a personal willingness and ability to respond to changes.

Organizational Expectations:

• Mission - Christian beliefs compatible with the spiritual and pastoral mission of the Buffalo City Mission. Act as knowledgeable and effective ambassador to the community.
• Accountability – Willingly accepts personal responsibility for decisions, actions, attitudes and behaviors that contribute to the overall effectiveness of the organization. Communicates effectively, follows through on assignments, uses resources efficiently, participates in learning opportunities and treats others with respect and dignity.
• Excellence – Serves as a role model and performs job responsibilities to the highest standards in every situation. Demonstrates commitment to quality of service.
• Focus – Understands and demonstrates behaviors consistent with the mission and values of the organization while contributing to the overall success of the strategic plan.

Join our team and be part of a mission that changes lives! As an Overnight Shelter Support Staff member, you’ll provide a safe, welcoming environment for individuals in need, offering both practical support and Christ-centered encouragement. If you have a heart for service and want to make a real impact, we’d love to hear from you!