Volunteer Administrator (Part-time)

The Buffalo City Mission exists to restore hope and dignity to the hurting and homeless

through the transforming grace and mercy of Jesus Christ.

Our Values

Support (Mark 12:31): Support each other with kindness and love
Empower (1 Thessalonians 5:11): Uplift each other in strength and confidence
Respect (Romans 12:10): Unconditional acceptance
Value (Ephesians 2:10): Honor all in their thoughts, actions, and beliefs
Engage (1 Corinthians 12:2): Commitment to the Organization and our goals

Essential Functions and Tasks:

A representative summary of tasks to be performed is provided below. The employee may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values and operating principles of the Buffalo City Mission.

• Receives, evaluates and forwards all Volunteer Department phone calls to appropriate Volunteer Department and Mission staff.
• Maintains all individual and group Volunteer Agreement Form needs, both physical and Electronic files.
• Ensures that all individual and group volunteers have Agreement forms prior to each day of service.
• Prepares volunteer name tags, shirts & welcome gifts
• Maintains the feedback process for all active and exiting individual and group volunteers, including ongoing volunteer feedback 1st time, 3rd month and 6th month and quarterly surveys to all active individual and group volunteers.
• Implements the exit process for volunteers.
• Provides verbal and written communication support to the Volunteer Department staff
• Creates monthly prayer lists for distribution and maintains documentation for all new and ongoing community prayer partners and prayer requests.
• Writes & sends out regular thank you notes to those who host events & drives in support of our mission
• Provides additional support for all volunteer tracking through our database as needed.
• Supports preparation needs and participates in Thanksgiving Turkey and Christmas Hambone Express service event (required to work on these holidays).
• Assists in supporting and implementing trainings of volunteers & staff who engages with volunteers
• Represent the Mission to all clients, volunteers, and fellow co-workers in a Christ-like manner that serves as an example of Christian behavior.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education and Experience:

• Associate Degree in social sciences, human services, hospitality/communications, or related field.
• In lieu of degree, minimum of 1-2 years in a not-for-profit organization with work related experience.

Other Qualifications:

• Strong communication skills to include the ability to listen to understand, to communicate issues clearly and credibly with widely varied audiences and foster open communication to overcome resistance.
• Excellent telephone etiquette with professional verbal and written skills.
• A positive and enthusiastic attitude and manages emotion in positive ways.
• Strong belief and actively demonstrates a team philosophy to support and uplift the processes of the Volunteer Department and the Mission as a whole.
• Strong computer skills: Word, Excel, Power Point, Publisher, Canva helpful and the internet.
• Strong time management skills, detailed oriented, adaptable, organized and ability to successfully multi-task.
• A heart to work with homeless or low-income families and substantial knowledge of community resources a benefit.
• Comfortable speaking in a group setting.
• In the midst of a mature walk with Jesus Christ and able to articulate belief to others.

Knowledge, Skills and Abilities (KSAs):

• Uses good judgment and sound reasoning skills. Organized self-starter. Collaborates with team members to problem solve and ensure results.
• Handles stress and workload to ensure that performance remains consistent
• Relates well to all kinds of people regardless of level inside or outside of the organization. Uses diplomacy and tact when dealing with and interacting with others. Diffuses tension. Fosters collegial and cooperative attitudes. Works effectively to achieve common goals.
• Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways.
• Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity)
• Deals with situations and issues proactively and persistently, seizing opportunities along with a personal willingness and ability to respond to changes.

Organizational Expectations:

• Christian beliefs compatible with the spiritual and pastoral mission of the Buffalo City Mission. Act as knowledgeable and effective ambassador to the community.
• Willingly accepts personal responsibility for decisions, actions, attitudes and behaviors that contribute to the overall effectiveness of the organization. Communicates effectively, follows through on assignments, uses resources efficiently, participates in learning opportunities and treats others with respect and dignity.
• Serves as a role model and performs job responsibilities to the highest standards in every situation. Demonstrates commitment to quality of service.
• Understands and demonstrates behaviors consistent with the mission and values of the organization while contributing to the overall success of the strategic plan.

The Volunteer Administrator is an integral role and team member within the Volunteer Department of the Buffalo City Mission. This role provides support, continuity and professionalism to the Volunteer Department to create an optimum experience for the volunteer as we together work to meet Mission service and item donation needs.