Switchboard Operators for 24/7/365 Answering Service

Buffalo Medical Group is seeking full-time and part-time Switchboard Operators for 24/7/365 Answering Service at Williamsville location.

Full-time position is 2:00pm to 10:00pm Monday - Friday with every other weekend (Saturday's and Sunday's from 2:00pm to 10:00pm).

Part-time position #1 is Saturday and Sunday with availability from 7:00am to 3:00pm.

Part-time position #2 is Saturday and Sunday from 2:00pm to 10:00pm.

Required Switchboard Operator training (for full-time and part-time) is:

2 weeks from 7:00am to 3:00pm

3 weeks from 1:00pm to 9:00pm

1 overnight from 10:00pm to 6:00am

3 weekends on designated shifts

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Channels all incoming calls and routes calls to the appropriate departments and physician offices and/or hold calls when necessary. Keep track of office sign outs and lunches, screens all calls for offices not in, takes messages, emergencies and cancellations, and then pages the doctors through Cortext.
• Keep track of office rotations, their different locations and phone numbers.
• Keep an updated list of physicians who left and their numbers as well as new physicians, current physicians, and their locations.
• Public relations: general information, telephone numbers, addresses and directions.
• Answering service responsibilities.
• Keeps an updated Rolodex of all physicians’ instructions with changes on a daily basis.
• Know each physician’s specialty, location and hours of operation.
• Calm irate patients and physicians.
• Keep a pleasant speaking voice at all times.
• Keep an updated on call sheet for all physicians.
• Overhead pages, emergencies, patient meetings and others.
• Proofread all telephone listings.
• Pages maintenance when offices need them.
• Organizes and efficiently handles switchboard/answering service material.
• Responsible for calling in telephone repairs.
• Maintain information in a confidential manner.

Job Types: Full-time, Part-time

Pay: $17.10 - $25.65 per hour

Benefits:

• 401(k)
• 401(k) matching
• Gym membership
• Paid time off
• Referral program

Physical Setting:

• Call center

Application Question(s):

• Are you looking for full-time, part-time #1 or part-time #2?
• Are you available to do the required training on all the shifts as listed in the posting?
• Do you have experience routing calls to 911?
• Do you have experience working with different physician specialties?

Experience:

• working in a medical environment: 2 years (Required)
• operating a phone system: 2 years (Required)

Work Location: In person

Salary : $17 - $26