What are the responsibilities and job description for the Client Experience and Outreach Coordinator position at Build My Great Team?
Clancy & Associates – A Full-Service Special Needs Law Firm
Make an Impact. Build Relationships. Elevate Client Experience.
We are seeking a Client Experience and Outreach Coordinator to serve as the vital bridge between our firm and the families and professionals we support. If you are an engaging communicator, relationship builder, and proactive strategist who thrives in client service, business development, and marketing, this role is for you.
At Clancy & Associates, we do more than practice law—we provide families with clarity, confidence, and peace of mind. We are a specialized law firm dedicated to guiding families navigating autism, Down syndrome, mental illness, genetic conditions, and other developmental disabilities through critical legal and life-planning decisions.
About the Role
This client- and public-facing position requires an energetic, personable professional to:
- Serve as the first point of contact for potential clients, guiding them through the intake process with warmth and professionalism.
- Strengthen client relationships by delivering outstanding service and clear communication throughout their engagement with the firm.
- Lead business development efforts by cultivating relationships with referral sources, professional partners, and community organizations.
- Coordinate marketing and outreach initiatives, including networking events, sponsorships, and firm-hosted presentations.
- Represent the firm at external events (6-8 times per year, including occasional evenings/weekends) to foster connections and promote our mission.
- Manage client engagement and retention, ensuring families feel supported and confident throughout our legal planning process.
- Collaborate with external marketing partners to align branding and messaging with our client-focused mission.
Who We’re Looking For
- A Relationship Builder – You naturally connect with people, understand their needs, and create lasting, trusted relationships.
- A Skilled Communicator – Whether in person, over the phone, or via email, you confidently engage with clients, referral partners, and community members.
- A Marketing & Outreach Enthusiast – You enjoy networking, event planning, sponsorship coordination, and community engagement.
- A Self-Starter with a Sales Mindset – You take initiative, see opportunities for growth, and know how to nurture client and referral relationships.
- An Organized Professional – You juggle multiple responsibilities with ease, ensuring every client and partner interaction is seamless.
- Tech-Savvy – You’re comfortable using CRM tools, tracking engagement metrics, and collaborating with teams and systems alike.
Why Join Us?
- Make a Meaningful Impact – Help families confidently navigate complex planning needs.
- Collaborative & Supportive Team – Work in a firm that values innovation, professionalism, and integrity.
- Career Growth Opportunities – We invest in your development and offer clear pathways for advancement.
- Competitive Compensation & Benefits – Enjoy a base salary of $45,000 - $55,000, plus performance incentives and a comprehensive benefits package, including:
- Health, Dental & Vision Insurance
- Paid Time Off & Sick Leave
- 401(k) with Employer Matching
- Potential Flexible Scheduling
- On-Site Health Club Membership
- Weekly Team Luncheons
- Flexible Compensation Structure – We’re open to different pay models, including base salary performance-based incentives. Let’s discuss what works best for you.
How to Apply
If you’re passionate about client experience, relationship-building, and business development, we’d love to hear from you!
Apply by submitting your resume and a brief cover letter explaining why this role excites you.
Learn more about our firm at: www.clancyassociates.com.
No walk-ins, direct inquiries, or agency applications, please.
Salary : $45,000 - $55,000
