Learning and Development Specialist

Position Summary

The Learning and Development (L&D) Specialist develops, coordinates and delivers comprehensive training programs to support organization-wide software implementations and the ongoing professional development needs of team members and stakeholders.

Responsibilities

• Ensure the acquisition of up-to-date programmatic and technological expertise aligns with the evolving training needs of client groups, enabling the development and delivery of top-tier training programs.
• Collaborate with leadership to design and implement comprehensive, time-sensitive training strategies and schedules that minimize disruption to daily business operations.
• Develop, maintain, and regularly update training materials, exercises, assessments, guides, and course evaluations to ensure relevance and effectiveness.
• Deliver engaging and impactful training programs through a variety of formats, including demonstrations, customized simulations, lectures, and videos, in both in-person and virtual settings.
• Maintain accurate and detailed records of all training activities, including participant attendance, test results, and any necessary retraining or follow-up actions; create and provide related reports.
• Evaluate the effectiveness of training programs using surveys, assessments, and participant feedback, leveraging insights to refine and improve both content and delivery methods.
• Maintain knowledge of the latest trends and innovations in learning and development by attending professional conferences, pursuing relevant coursework, and engaging with industry organizations.
• Perform other duties as assigned.

• Bachelors degree in education, human resources, business, communications, or a related field
• Five or more years of experience in crafting and implementing employee development programs with direct involvement in industry specific software implementations
• Knowledge of the Guidewire Insurance Suite (is preferred) sufficient to develop and deliver training as well as troubleshoot common issues
• Skill in facilitating and presenting a wide range of content to a diverse audience in both in-person and virtual settings
• Proficient in both verbal and written communication, capable of building robust interpersonal relationships
• Adept at time and organizational management, with the ability to maintain meticulous attention to detail while efficiently handling multiple responsibilities
• Ability to build rapport, internally and externally, and instill trust across diverse organizational levels
• Ability to create tailored learning programs aimed at enhancing performance and fostering skill development throughout the organization
• Proficient in leveraging various multimedia training platforms and methodologies to optimize learning outcomes
• Ability to assess and explore adult learning modalities to ensure effective knowledge transfer
• Skill in designing and implementing impactful training and development strategies
• Aptitude for critical thinking and problem-solving, contributing to innovative solutions within the organization
• Proficient in utilizing the Microsoft Office suite and other technological resources, leveraging them to optimize productivity and streamline operational processes