Interim Housing Case Manager

Based in San Leandro, Building Futures is an Alameda County leader providing a safety net of services to help individuals and families rebuild safe and stable lives after homelessness and family violence. At Building Futures, we believe everyone deserves a safe place to call home. The agency has served as an Alameda County leader for over 35 years, with a range of services to help individuals and families build safe and stable lives free from homelessness and family violence. Our employees bring dedication, heart, and respect for those we serve, in a dynamic and supportive work environment.

The Lewelling Shelter and Drop-In Center, set to open in March 2025, will serve chronically homeless individuals. The center comprises 29 interim - shelter rooms and offers drop-in services (showers, laundry, meals, meetings and individual meetings) five days weekly.

POSITION SUMMARY: The Interim Housing Case Manager provides case management services for chronically homeless individuals at emergency shelter, including assistance with obtaining housing, developing life skills/income, and achieving greater self-determination. The Interim Housing Case Manager is supervised by the Program Manager and works closely with the Site Coordinator, and as part of a collaborative service team.

ESSENTIAL FUNCTIONS

• Conduct program participant intake, including assessments and safety planning
• Conduct orientation sessions for new guests/program participants
• Develop, complete and maintain client files, case notes and incident reports
• Assess individuals and families housing barriers, to determine housing and service needs
• Develop comprehensive service plan for each program participant; monitor progress and service delivery
• Provide weekly and ongoing case management services
• Conduct room checks/wellness visits
• Building relationships with community providers to be able to refer clients to resources/services
• Assess and refer program participants to mainstream resources and support programs including life skills, employment, mental health, transportation, and education programs; advocate to help clients successfully access services
• Conduct at least two education/support group meetings weekly
• On a rotating basis, provide 24-hour on-call response for shelter site
• Participate in weekly case conference meetings to review and discuss client and service delivery issues
• Attend outside meetings representing the agency as needed
• Maintain confidentiality of all guests and program participants
• Maintain accurate client records, collect statistics, and submit monthly reports.
• Provide shift coverage as needed.
• Assist Site Coordinator with upkeep on shelter operations
• Attend and participate in shelter and agency staff meetings as scheduled.
• Co-facilitate weekly house and monthly staff meetings with Site Supervisor
• Coordinate with other sites and programs within the agency
• Other duties as needed

QUALIFICATIONS

• Minimum of two years’ case management and/or direct service delivery, preferably working with issues of homelessness and/or domestic violence, substance abuse, mental health, and child abuse prevention
• Understanding of and sensitivity to the needs of those experiencing homelessness, mental health issues, and trauma
• Demonstrable history of handling service provision, documentation, rule enforcement, and crisis intervention with multiple interruptions and multi-task projects
• Knowledge of Alameda County resources for homeless and underserved populations
• Excellent oral and written skills
• Certification required as Certified Domestic Violence Counselor (training offered soon after hire if needed)
• Ability to complete statistical reports in a timely manner.
• Available to work occasional weeknights and/or weekends as needed
• Valid California Driver’s License and access to personal automobile

Physical requirements

Able to perform the essential functions of this job with or without reasonable accommodation. Please note that staff members may be called upon to clean up biohazardous materials.

• Must be able to lift 50 pounds
• Work an 8-hour workday
• Hand use: single grasping, fine manipulation, pushing and pulling
• Work requires bending, twisting, squatting, and reaching

COMPENSATION AND BENEFITS

Building Futures offers competitive salary based on experience and skills of employees. Additionally, the agency provides a comprehensive benefits package that includes medical, dental, vision, employee self-managed 403b retirement benefits, ancillary benefits, access to Flexible Spending Accounts, and generous leave benefits. Building Futures is an equal opportunity employer.