Development & Digital Communications Manager

Job Description

Development & Digital Communications Manager 

Full-time position

Position summary

Building Hope in the City (BHITC) is a fast-paced and growing organization, with decades of history in Cleveland. We are dedicated to advancing the good of the city, magnifying the mission of Jesus, and unleashing the capability of underestimated people.  

As a Development & Digital Communications Manager, you will play a leadership role in this transformational work, helping drive advancement efforts to support BHITC's programs and vision for our neighbors and the city. 

The Development & Digital Communications Manager is part of a 6-person in-house Advancement team of professionals in communications, fundraising, volunteer management, accounting and administration, as well as contracted consultants. The role facilitates critical “behind-the-scenes” processes to maintain donor and donation data records, develop donor communications content and strategies, and provides project management for event-based fundraising. Additionally, this role collaborates with the Manager of Brand Marketing and Communications to ensure a cohesive strategic approach to storytelling, partner engagement, and brand development, with a particular focus on expanding the use of digital communications. Candidates should be experienced in digital platforms, database management, project management and team leadership. 

The selected candidate will join a dynamic movement of disciples committed to using a faith-forward approach in addressing city challenges and making hope in Jesus Christ tangible. 

Duties and Responsibilities

• Ensures excellent and consistent fundraising procedures, including collaborating with Staff Accountant on the timely receipt and acknowledgment of gifts, maintenance of donor records, lists and templates; generates reports and manages workflow processes to communicate with donors effectively. 
• Oversees two special fundraising events annually, including database/event registration management, budgeting, ticket sales, auctions/raffles, facility agreements; a temporary staff role assisting with event coordination; and volunteers who support event functions. 
• Manages digital communications tools and processes, including content creation across all digital platforms and channels, including social media (Facebook and Instagram) and email marketing (Constant Contact). 
• Provides in-house communications support to internal ministry departments and programs, including but not limited to the production of templates, fliers, brochures, and other print/digital needs, typically produced in Canva. 
• Supports the capture and creation of ongoing content, including photography and video for general use across communication channels; manages processes for garnering content from program staff. 
• Develops long-form written content as requested that illustrates the organization’s impact to its constituents. 
• Participates in staff meetings and organizational events.
•  Serves on the Board-level Advancement Committee and staff Advancement team. 

Qualifications

• A minimum of 3-5 years of experience in fundraising and/or communications.
• Experienced in project management; enjoys multi-tasking.
• Experienced with special events planning and management preferred. 
• Highly self-motivated and able to work autonomously. 
• Proficient in database management, digital content creation platforms, including Canva, Constant Contact and basic video editing, as well as Microsoft Office processing.
• Ability to travel and access to a vehicle.
• Alignment with and passion for BHITC’s mission, vision and values.

 Benefits

• Explicitly aligning your work to issues of the Gospel, faith, mission and justice. 
• Medical, dental and vision insurance.
• Paid holidays
• Retirement plan with employer match. 
• Flexible hybrid work schedule
• Generous PTO and leave policies
• Paid personal retreat days. 
• Monthly reimbursements for cell phone and mileage. 
• Ongoing professional development in fundraising and leadership skills.