What are the responsibilities and job description for the Client Onboarding Specialist position at Buildofarm?
Buildofarm is seeking a highly motivated and communicative Client Onboarding Specialist to join our team. In this remote role, you will be the first point of contact for new clients, guiding them through the onboarding process via Zoom and providing a clear breakdown of our platform's features and functionalities. Your goal is to ensure clients feel confident and supported as they begin their journey with Buildofarm.
This position is ideal for someone with excellent communication skills, a strong command of English, and a passion for delivering exceptional customer experiences.
Key Responsibilities :
Conduct onboarding sessions with new clients via Zoom, providing a thorough walkthrough of the Buildofarm platform.
Clearly explain platform features, functionalities, and best practices to ensure clients understand how to maximize their experience.
Answer client questions during onboarding sessions and address any immediate concerns.
Serve as a point of contact for new clients, ensuring a seamless transition into using the platform.
Collect and document client feedback during onboarding to improve the onboarding process and user experience.
Collaborate with internal teams to ensure client needs are met and any technical issues are addressed promptly.
Maintain a professional and friendly demeanor while working with clients across various industries.
Manage scheduling and follow-ups for onboarding sessions, ensuring timely and efficient client onboarding.
What We Offer :
- Growth-Oriented Environment : Join a company committed to helping individuals succeed in the commodity sector with best-in-class resources.
- Remote Flexibility : Work from anywhere, supporting a truly global customer base.
- Competitive Compensation : Receive a competitive salary, with opportunities for advancement.
- High-Performance Culture : Be part of a fast-growing, impact-driven team that values integrity, high standards, and continuous improvement.
- Unlimited PTO : We support a healthy work-life balance to help you thrive.
Why Buildofarm?
With a steady flow of highly qualified leads entering our pipeline daily, we're positioned for continued success and growth. As a Customer Onboarding Specialist, you'll be an essential part of this journey, supporting our valued customers and helping to drive our mission forward.
If you're passionate about customer service and excited about joining a dynamic, fast-paced environment, we'd love to hear from you!
Please complete the test below for your application to be considered!
https : / / app.testgorilla.com / s / ...
