What are the responsibilities and job description for the Technical Consultant position at Bulletproof Solutions?
Who We Are:
Headquartered in Canada with locations across the United States and around the globe with a footprint on six continents, Bulletproof, a GLI company has decades of technology, security, and compliance expertise. Bulletproof’s work in the security space has been recognized nationally and globally with Microsoft’s global Security Partner of the Year in 2021 and the Microsoft Security Trail-Blazer Award in 2024.
At Bulletproof, our vision is to serve, secure, and empower the world through people and technology; one customer at a time. We believe everyone has the right to feel safe and secure. Our mission is to serve and protect organizations to ensure their success.
What we have to offer:
The Technical Consultant is responsible for designing and implementing product and service solutions that meet the needs of our clients. They work closely with our clients to understand their business requirements and provide technical guidance and expertise to develop enterprise solutions that meet their needs. This position is also responsible for ensuring friendly and professional IT service delivery to all Bulletproof clients, as well as providing escalation support and directly assisting customers with more complex issues.
The Technical Consultant will be responsible for troubleshooting major incidents in Bulletproof clients’ network/server/virtual client environments, including occasional urgent after-hours response to client incidents.
Responsibilities:
Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Headquartered in Canada with locations across the United States and around the globe with a footprint on six continents, Bulletproof, a GLI company has decades of technology, security, and compliance expertise. Bulletproof’s work in the security space has been recognized nationally and globally with Microsoft’s global Security Partner of the Year in 2021 and the Microsoft Security Trail-Blazer Award in 2024.
At Bulletproof, our vision is to serve, secure, and empower the world through people and technology; one customer at a time. We believe everyone has the right to feel safe and secure. Our mission is to serve and protect organizations to ensure their success.
What we have to offer:
- Challenging Work - We love solving highly complex problems. Across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they're passionate about.
- Great People - We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
- Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
- Diversity, Equity and Inclusion - We celebrate each other’s differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.
The Technical Consultant is responsible for designing and implementing product and service solutions that meet the needs of our clients. They work closely with our clients to understand their business requirements and provide technical guidance and expertise to develop enterprise solutions that meet their needs. This position is also responsible for ensuring friendly and professional IT service delivery to all Bulletproof clients, as well as providing escalation support and directly assisting customers with more complex issues.
The Technical Consultant will be responsible for troubleshooting major incidents in Bulletproof clients’ network/server/virtual client environments, including occasional urgent after-hours response to client incidents.
Responsibilities:
- Assist the Bulletproof sales team and Director of Operations with pre-sales questions and accompany them to meetings as a technical resource to drive sales Upsell from a technical viewpoint.
- Possess a thorough knowledge of Bulletproof’s enterprise products and services, with specialized focus on Managed IT services.
- Work with clients to gather requirements and understand their business needs.
- Design and develop solutions that meet client requirements and industry best practices.
- Create technical specifications, design documents, and other technical artifacts to support the solution/service design process.
- Conduct Pre-Sales on-site visits to selected customers.
- Evaluate emerging technologies and recommend solutions that improve the efficiency and effectiveness of Bulletproof’s products and services.
- Obtain and maintain certifications from various vendors as required for professional improvement as well as vendor partnerships.
- Maintains records, time entry in billing & operational systems, logs and reports of clients’ assistance and troubleshooting requests.
- Provides hands-on training, training materials and documentation for client equipment to employees when necessary.
- Works with leadership in other Knowledge Practices and departments to build a strong understanding of business needs to identify and implement changes, modifications, or new systems and business applications.
- Improves technical processes and evaluates interrelationships between systems, identifying how changes may affect a variety of systems within Bulletproof/client infrastructures.
- Provides operational support of infrastructure assets including email systems, backup systems, Active Directory/user management, and new user PC/network set-ups, as well as managing Bulletproof’s CSP, Knowledge Base, VoIP, and PSA solutions. This may involve solutions from partners like CISCO, Fortinet, ConnectWise, Barracuda, Kaseya, Microsoft, and VMware.
- Resolves issues within the network systems and infrastructure software. Must have the ability to assess a situation quickly and help arrive at the most beneficial resolution for all parties involved.
- Maintains confidentiality about any information being processed, stored, or accessed, as required.
- Responsible for upholding network and IT environment security measures set by client/Bulletproof policies.
- Maintains knowledge of remote access products.
- Responsible for attaining and maintaining strong technical knowledge of systems used and provided by Bulletproof (Microsoft 365/Azure, Windows, MacOS, Android & iOS).
- Performs other duties as assigned by management.
- Current Microsoft certifications including MS-500, Azure Fundamentals, MS-365 Fundamentals
- Background knowledge in IT security including concepts of security governance.
- Knowledge of security frameworks such as ISO-27001, NIST CSF, NIST 800-53, would be an asset.
- 3 years hardware/software technical sales experience; experience with managed IT services considered an asset.
- 3 years’ experience working within the channel structure for vendors, distributors and resellers.
- 3 years of highly technical experience with Microsoft Windows operating systems and supporting Windows software.
- 3 years’ experience using, administering, architecting Cloud technologies – specifically Microsoft Azure, Office 365/Microsoft 365, and the Microsoft Defender Suite.
- Experience and knowledge of Microsoft SharePoint Online, Power Platform, and Azure Dev Ops.
- 3 years’ experience with sizing, architecting and deploying infrastructure solutions including servers, storage, virtualization platforms, network security, wireless and network switching platforms.
- 3 years’ experience with designing Business Continuity & Disaster Recovery solutions
- Experience with sizing and architecting solutions involving Microsoft, HPE, Dell, Cisco, and Fortinet equipment would be an asset.
- Project management experience would be considered an asset.
- The following Attributes/Characteristics:
- Strong negotiation and influencing skills.
- Results focused.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving skills.
- Highly organized with the ability to manage multiple projects and priorities.
- Keen attention to detail.
- Expert written and oral communication skills including the ability to communicate at all levels of technical knowledge.
- Comprehensive Health, Dental, and Vision Insurance
- Optional Health
- 100% Employer Paid Health and Dental Plan
- Vacation Time
- 401k Plan
- Annual Discretionary Bonus
- Anniversary Reward Bonus
- Educational Assistance Program
- Additional Mental Health Benefits through our Employee Assistance Program
Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.