What are the responsibilities and job description for the Program Manager position at Bullhorn?
Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values : Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.
Bullhorn fosters a dynamic and supportive environment where hard work and great results are rewarded and celebrated. We value openness and continuous improvement, encouraging team members to acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a positive and empowering workplace for everyone.
About the Role
Reporting into the Managed Services team in Global Technical Services, the Program Manager, Managed Services will engage on multiple programs. This includes, but is not limited to Critical Engagements, Managed Services Engagements, Solutions & Products, Internal Operational Initiatives, focused solutioning efforts for specific customer needs, urgent correlated or thematic issues, and prototyping new solutions & offerings leveraging existing and new technologies. Within these assignments, the Program Manager will be responsible for stakeholder and project team alignment, project management of each program, facilitating customer and internal steering committee meetings, documenting requirements and key decisions, identifying project risks, acting in the best interest of Bullhorn and the customer's technical health.
You will need to have a passion for keeping things organized as well as a tenacious drive to obtain resolution of project needs. You should have experience handling difficult customer situations, including the ability to de-escalate. You will act as the business representative for Global Technical Services, partnering with GTS Technical Resources to deliver high quality and on time solutions to our customers with optimal technical health in mind. You will also be asked to contribute your ideas and effort in building out our internal processes for GTS programs.
A typical day will include...
- Daily Preparation and Team Standups
- Project Updates in Slack
- Customer Meetings & Internal Steering Committees Meetings
- General Project Coordination
- Driving External and Internal Project Initiatives by working closely with customers, GTS Technical Resources, project owners, cross-functional teams, product owners, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
- Collaboration with other internal departments and stakeholders to set expectations and ensure alignment, managing different personalities and communication styles.
- Customer Interactions with "white glove" service.
This role is a fit for you if...
Bonus Points for...
What we offer...
Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values : Ownership, Energy, Speed & Agility, Service, and Being Human.
We are a people-first culture where everyone's contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.
