What are the responsibilities and job description for the Customer Service Trainer position at Bumble Inc.?

Inclusion at Bumble Inc:

We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. Bumble is an equal opportunity employer and welcomes everyone to our team.

If you need reasonable adjustments at any point in the application or interview process, please let us know.

Working across all Bumble Inc products, the Customer Service Trainer will be supporting the Training & Knowledge Manager to ensure frontline customer experience representatives and content moderators have the right knowledge, at the right time, to provide excellent and accurate service to our members.

This role will be based in Austin, Texas reporting to the Learning and Development Lead, and is not currently eligible for sponsorship.

What You'll Do:
Co-ordinate and facilitate a wide-range of training across email, social, and content moderation teams, both internally and within our BPO partner
Create a wide-range of training content, using modes including e-learning, AI videos, slide decks, and contact simulators, using tools such as Articulate 360 and Synthesia
Maintain training records, including matrices, knowledge check results, and content version control logs
Create and maintain knowledge materials, including process visualisations and knowledge base articles
Suggest and drive ways to create a learning culture through the Customer Experience team, driving learner engagement as high as possible

Required Experience & Skills:
2 years in a customer service environment
1 years training experience with primarily virtual delivery
Experience using authoring tools including Articulate 360
Exceptional written and verbal communication skills

Who You Are:
You are passionate about providing world-class customer support
You have a critical eye for detail, particularly in relation to training content
You are an engaging facilitator, with the ability to capture the attention of wide-ranging audiences
You are able to multitask and manage competing priorities without getting overwhelmed
You are flexible, self-motivated, dedicated, and hard-working
You have very strong people skills
You have a positive approach together with a willingness to learn
You are deeply passionate about Bumble Inc’s vision and values

About Us:
Bumble Inc. is the parent company of Bumble, Badoo, Fruitz and Official. The Bumble platform enables people to build healthy and equitable relationships, through kind connections. Founded by CEO Whitney Wolfe Herd in 2014, Bumble was one of the first dating apps built with women at the center and connects people across dating (Bumble Date), friendship (Bumble BFF) and professional networking (Bumble Bizz). Badoo, which was founded in 2006, is one of the pioneers of web and mobile dating products. Fruitz, founded in 2017, encourages open and honest communication of dating intentions through playful fruit metaphors. Official is an app for couples that promotes open and honest communication between partners and was founded in 2020.

Base Compensation Range: $56,000 - $67,000. For base compensation, we set standard ranges for all roles based on function, level, and geographic location. This position is also typically eligible to participate in our short- and long-term incentive programs. Benefits include Medical, Dental, Vision, 401(k) match, Unlimited Paid Time Off Policy.

Salary : $56,000 - $67,000

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