Regional Manager - Los Angeles

Position Summary

BUNDA is seeking a Regional Manager, (RM) who is responsible for overseeing the operations and performance of locations within their assigned territory. This position will support and develop those locations while achieving profitable revenue growth.

Objective / Overview

The Regional Manager is seen as an integral leadership position within the BUNDA organization and is an extension of the Corporate Team. This individual is responsible for overseeing all sales and operational aspects of studios under management. The primary duties include developing and implementing sales strategies to achieve goals, managing locations managers and their teams (SA's Trainers), to ensure smooth operation of each location. This role requires excellent leadership abilities, a customer-focused mindset, and the ability to drive sales while maintaining high levels of customer satisfaction and operational efficiency. The RM is the driving force behind the sales teams and the operations of each studio, ensuring that the organization remains competitive in the ever-evolving fitness industry. The RM position is a full-time position that demands a top-tier leader to maintain and grow the overall success of the business. The RM is a highly trusted individual with access to sensitive and confidential information. The role requires the utmost professionalism, tact, and discretion. The RM is responsible for the ongoing training of location leadership to ensure the budget is achieved through sales and profitability, streamlined studio operations, recruitment/optimal staffing, lead generation and in-studio culture. In addition, the RM is responsible for all levels of the organization under their oversight (Manager, Assistant Manager, Sales Associates and Trainers).

This position is ideal for individuals who are interested in fitness, have a passion for sales, and possess strong leadership and operational management skills. They should be able to inspire their team, drive sales, and ensure the smooth operation of the locations they oversee. The RM reports to the COO. The expectation is that you are working out of the LA studios 100% of the time. The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list, and other duties may be assigned.

Requirements

· At least 3 - 5 years of experience in both sales & management. (Fitness industry background highly preferred).

· Has experience managing 6 locations in a designated territory.

· Must live in the respective market that you directly oversee.

· Knowledge and training in a formal sales system (preferred).

· Proven track record of being a top performer in current position.

· Experience in operations, fitness, and membership sales management.

· Experience recruiting, interviewing, and developing your own team.

· Experience in outside marketing and business-to-business sales.

· Experience dealing directly with customers as well as vendors.

· Experience in the fitness industry (preferred) or retail experience.

· Must be proficient in written and spoken English language.

Responsibilities will include, but are not limited to:

· Oversee all BUNDA team members, operations, and culture.

· Conduct regular visits to all locations.

· Hire, onboard and provide ongoing training for newly hired Studio Managers.

· Ensure proper execution of Sales Process and hold teams accountable for their monthly sales and lead outreach goals.

· Monitor and analyze the financial performance of each studio.

· Provide action plans and strategies to help teams meet and exceed revenue and sales goals.

· Approve hiring and termination requests within designated locations.

· Review and hold teams’ accountable to achieving LASER targets (Leads, Appointments, Shows, Enrolls, Referrals, Retention).

· Partner with location management to generate leads both in and out of the studios (Events, B2B relationship and referrals).

· Ensure compliance with company policies, procedures and safety regulations.

· Consistently coach and evaluate Manager performance to ensure all financial goals and Key Performance Indicators are being met.

· Examine company profit and loss statements to find opportunities and areas of improvement to drive the business forward.

· Create and implement strategies to ensure locations are efficient, profitable, and always protect the brand.

· Lead recruiting initiatives to identify and acquire talent and foster growth within all departments of your region.

· Establish and monitor facility goals such as cleanliness, retention, team turnover, membership upgrades, customer service, special events, and non-due revenue.

· Ensure that all locations follow HR procedures, including onboarding and I-9 verification.

· Act as corporate liaison for any Human Resources, facility, and payroll responsibilities.

· Oversee multiple locations and provide team guidance, approvals of Personnel Action Forms, Success Pathways, Exit Forms, Time & Attendance and monitoring Coassemble training.

· The Regional Manager will fill in for Managers when necessary.

· Assist with creating additional traffic and generating sales using current marketing promotions and/or guidelines for all locations and corporate membership programs.

· Audit team schedules according to company standards, the needs of each location, and budgetary guidelines.

· Ensure accuracy of all membership deals.

· Inform the team in all locations of any new policies and marketing promotions, challenges/events.

· Must assist in creating and maintaining an enjoyable environment for all employees, members, and guests.

· Must assist with managing email and member electronic inquiries, ensuring prompt responses to all messages.

· Host and attend meetings that include all positions.

· Communicate weekly with the COO and all Managers regarding any issues or needs.

· You will be required to have reliable transportation to and from work.

· Key Performance Indicators will be reviewed and evaluated on both a monthly & quarterly basis.

· Responsible for approving your direct reports' monthly bonuses.

· Responsible for educating, communicating, and motivating the teams by remaining positive yet focused and firm.

DEVELOPMENT

The Regional Manager is responsible for onboarding all Managers. We have a comprehensive training and onboarding program designed to prepare all employees to excel in their job functions. In addition, the RM is expected to provide continued education and observe/evaluate all Managers monthly to gather and deliver feedback on sales performance, essential job functions, etc. - identify educational needs to achieve optimal performance.

· Follow company onboarding guidelines and invest 1:1 time with your new employees. (Use the following)

o Checklists

o Coassemble

o BUNDA’s Training Manual

· Host 1:1 meeting(s) monthly to connect, develop, and support your managers.

· The RM will deliver quarterly training and development workshops.

· Work with Managers while on site to develop their skills and confidence in operating and selling.

OPERATIONS

· Work with the COO to optimize class schedules (modality, consider workout traffic, utilization, strength of Trainer, and labor hours).

· Stay on top of all studio-related facilities issues. (Manage the Facilities Checklist)

· Stay up to date with all company communications platforms, including Slack and Email

· Manage the inventory process and ensure that location managers are placing orders correctly, on time and within budget.

· Ensure sales staff meet the required Daily Production Model (DPM) and use studio tools to drive leads into the studio. (40 calls/day)

· Strive to maintain expected studio-related Key Performance Indicators (KPIs) for each location under management.

o Revenue – 5% YoY

o Membership Growth – 10% YoY

o Attrition – < 6.2%

o Lead Generation – 5% YoY

o LASER - 50% Appointment Booking – 90% Show Rate – 40% Enrollment – 2 Referrals for every NMU

· Oversee that each location under management is following the social media requirements set in place by the company.

· Ensure all locations are appropriately staffed to satisfy studio/studio demand while remaining within the budget (allotted hours).

o Monitor and Approve Time-Off Requests; field and find coverage for your studio when applicable.

o Attend job fairs and post to social media when applicable.

· Utilize your operation tracker to ensure all location deliverables are submitted on time (including but not limited to):

o Payroll, Inventory, Expense Reports, and Supply Ordering (on time and without error)

o Class schedule changes (45-days’ notice)

o Managers have published their SA work schedule one month in advance.

o All Marketing assets are requested utilizing proper channels and are used to communicate with the Marketing Team.

· Attend and participate in the following meetings (including but not limited to):

o Manager Call (Weekly)

o Pod Call (Weekly)

o Inventory and Recruiting Call (Monthly)

o Corporate Team Meeting (Weekly)

o Head Trainer Meeting (Monthly)

o Facilities Call (Weekly)

RECRUITING

· Proactively communicate with the recruiter regarding hiring needs.

· Participate in aiding the People Team with local recruiting efforts.

· Ensure staffing levels are appropriately managed and within budget.

ESSENTIAL JOB QUALIFICATIONS

· Self-motivated and driven sales professional.

· Excellent communication and organization skills required.

· Ability to effectively give training presentations to small groups, with previous experience in training/mentoring.

· Knowledge of computer skills, MS Office, and basic software programs.

· Compliance with the BUNDA Brand.

· Able to work flexible schedules as needed, including weekends and holidays.

REQUIRED EDUCATION/EXPERIENCE

· (Preferred) Minimum of 3-5 years of previous sales experience

· (Preferred) Minimum of 3-5 years of management experience

· (Preferred) Experience in the Health and Fitness Industry

· (Preferred) Experience in Customer Service/Hospitality

· Bachelor’s Degree in a related job field is a plus

COMPETENCIES

· Leadership capabilities

· Team oriented

· Managerial skills

· Training skills

· Professional demeanor

· Written communication skills

· Communication proficiency

· Public-speaking

· Problem-solving

· Time management

· Organized

· Ability to remedy conflict

· Resolution focused

SUPERVISORY RESPONSIBILITY

Directly supervises Studio Managers employed under their purview and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform their essential duties.

ATTENDANCE

Must be punctual and timely in meeting all performance requirements, including attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.

PHYSICAL DEMANDS

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands to signal, handle, or feel. The employee must occasionally lift and/or move up to 80 pounds.

POSITION TYPE

This is a full-time position, which may include weekends and holidays.

AAP/EEO STATEMENT

BUNDA provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

COMPENSATION:

Bunda offers a competitive compensation plan that consist of a base salary, opportunities for quarterly bonuses, health benefits, paid time off and a free membership!

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Application Question(s):

• Do have experience managing 6 locations in one territory in the fitness/wellness industry (required)?
• Describe your experience (at least 3-6 years) in sales and management?

Work Location: In person

Salary : $90,000 - $110,000