What are the responsibilities and job description for the Floor Captain position at Bungalow NY?
ESSENTIAL JOB RESPONSIBILITIES
- Supporting the General Manager in running the daily operations of the restaurant
- Supervise line level staff, establishing positive working relationships
- Support recruiting, hiring, supervision, scheduling, development, mentoring and training of hourly employees
- Monitor employee and guest's activities to ensure liquor regulations are obeyed
- Establish standards for personnel performance and guests’ service
- Maintain front-of-house staff schedule and assign duties
- Partner with the kitchen staff to ensure proper food presentation and timely preparation
- Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests
- Maintain and keep record of food and equipment inventories
- Keep records required by government agencies regarding sanitation or food subsidies
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned
- Follow all company policies, procedures, and guidelines
- Operate ethically to protect the assets and image of the company
- Performs other duties and responsibilities as per business need
KNOWLEDGE, EXPERIENCE AND SKILLS
- A minimum of three years’ experience in a fine dining, high volume setting
- Strong experience in upholding guest service standards
- Organization and multi-tasking skills with attention to detail
- POS and computer literate with the ability to learn and adapt to using all programs
- Possess strong interpersonal (verbal and written), collaboration skills with a demonstrated high degree of emotional intelligence to manage and lead a diverse team; must support and promote a culture of inclusiveness, respect, and a positive employee experience
- Professional demeanor, polished appearance with the ability to exceed guest's expectations
- Ability to work in an ever-changing environment
- Ability to work both independently and in a team environment
- Strong work ethic and customer-focused approach
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Must be passionate, entrepreneurial, and dedicated to success
PHYSICAL REQUIREMENTS
- Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Must be able to lift and carry up to 50 lbs; Ability to stand for prolong periods of time and climb steps regularly.
- Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
COMPENSATION
The base pay range for this position is $16-21/hour tips. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.
Salary : $16 - $21