What are the responsibilities and job description for the Front Desk Agent – Bungalows Key Largo position at Bungalows Key Largo Resort?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in creating a positive experience for all visitors, whether they are checking in or seeking assistance during their stay. A background in hospitality or hotel management is preferred, along with strong communication skills and a passion for guest relations.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently.
- Respond to guest inquiries and provide information about hotel services, local attractions, and amenities.
- Handle reservations via phone, email, and in-person while ensuring accurate data entry.
- Address guest complaints or concerns promptly and professionally.
- Maintain an organized front desk area and ensure all necessary supplies are stocked.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Perform night audit duties as required, ensuring all financial transactions are accurate.
- Assist with administrative tasks such as filing, data entry, and reporting.
Skills
- Strong background in hospitality or hotel management is preferred.
- Excellent guest service skills with a focus on building relationships.
- Proficient phone etiquette to handle inquiries effectively.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Experience with guest relations and conflict resolution is highly valued.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with night audit procedures is advantageous but not required.
- A positive attitude and strong work ethic are essential for success in this role.
Join our team as a Front Desk Agent where your commitment to excellent service will help create memorable experiences for our guests!
Job Types: Full-time, Part-time
Expected hours: 30 – 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
Ability to Commute:
- Key Largo, FL 33037 (Required)
Ability to Relocate:
- Key Largo, FL 33037: Relocate before starting work (Required)
Work Location: In person
