What are the responsibilities and job description for the IT Service Owner position at Bupa?
Job Description : IT Service Owner
Location : Bupa Place, Kirkstall Forge, Willow House or Angel Court
Full time, 37.5 hours per week
Permanent Contract
Salary : up to £45,000 dependant on experience
Hybrid working options available
We consider all types of flexibility, including locations, hours and working patterns.
We make health happen
The IT Service Owner will manage the day-to-day technology operations (the “run”) of multiple Clinics products within specific product categories, this could be a combination of application, SaaS and infrastructure products.
How you’ll help us make health happen :
Gathering feedback from the business on service performance and establishing performance improvement plans for specific products or overarching service delivery
Support the onboarding of new products into the portfolio and lead on the introduction of new services
Work closely with the Clinics Systems Support team and Service Desk to ensure seamless end to end service for end users. Working collaboratively on service improvement opportunities
Conduit and escalation point between the business and internal / external service providers in incident and security management, including complying with and supporting activity for CQC and other regulators
Management of CMDB - population, creation of service map, understanding application / infrastructure interdependencies
Run daily jobs / routines / activities etc. required to keep applications in the portfolio running effectively
Management of obsolescence with the relevant parties. Maintain obsolescence registers across products and product dependencies.
Working with BISO and security teams to ensure Clinics technology products and infrastructure, and associated run and change activities, are secure and compliant with Enterprise Policy
Proactively identify and manage service incidents. Identify trends.
Key Skills / Qualifications needed for this role :
ITIL Practitioner
Excellent problem-solving skills, judgement, high EQ, and interpersonal skills.
Cross functional Technical and Business experience and turbulent corporate environments.
Able to hold to account senior leaders who have responsibility for day-to-day decisions and implementation of initiatives.
Strong collaboration and influencing skills.
Adaptability and staying current with technology trends.
Systems administration and troubleshooting
IT infrastructure support
Change management and management of a change log
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more :
25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Onsite gyms or local discounts where no onsite gym available
Various other benefits and online discounts
At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For more guidance please click HERE.
Before you apply for a vacancy, please ensure your job history on your workday profile is up to date with all your career history and achievements. This will mean the Recruitment team have all the relevant information they need to review your application.
Please be aware that if you’re successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Time Type : Full time
Job Area : Locations :
Angel Court, London, Bupa Place, Kirkstall Forge, Staines - Willow House, Various Locations
Salary : $45,000
