What are the responsibilities and job description for the Customer Service Support Specialist position at Burdette Beckmann Inc.?
Company Description
Burdette Beckmann Inc. (BBI) is a best in class, national candy/snack food broker in business for 60 years with a strong focus in giving back. We strive to make a difference in the community and our culture is defined by a sense of family. With a focus on solution-based strategies, BBI builds lasting connections with clients by leveraging expertise in sales, marketing, and analytics to deliver meaningful results for brands of all sizes.
We have a fun and fast paced atmosphere, and we are in search of experienced customer support specialists with strong attention to detail, a willingness to learn, and desire to advance in a growing company.
Role Description
This is a full-time on-site role for a Customer Service Support Specialist in our Chesapeake, VA office. This position will be responsible for providing customer support, entering and tracking customer orders, updating spreadsheets and processing customer claims. A successful candidate must show initiative, possess critical thinking skills, and the ability to manage multiple priorities.
We want Team-oriented individuals who can effectively work with others to reach our common goals.
Responsibilities
- Problem resolution including order management and post sales activities to ensure customer satisfaction.
- Handle Customer complaints and issues regarding quality, credit/ collections issues, and transportation in a professional manner.
- Identify customer needs and provide appropriate solutions.
- Develop and Maintain customer and client relationships.
- Maintain accurate records of customer interactions.
- Copies and Reports for the Sales Team as needed.
Qualifications
- Minimum of two (2) years performing customer support / administrative tasks in an office environment.
- Minimum High School diploma / GED
- Strong Excel and data entry skills
- Experience in handling customer inquiries and resolving issues
- Strong communication and problem-solving skills
- Attention to detail and ability to work in a fast-paced environment
- Strong Interpersonal and organizational skills with the ability to prioritize and multitask.
Benefits: Health, dental and vision; PTO; 401K
Job Type: Full-time: Schedule: (8-hour shift) In Office Work Only
Pay: Salary and Annual Bonus
Salary : $43,000 - $48,000
