What are the responsibilities and job description for the Incident Manager-Onsite@Full Time position at BURGEON IT SERVICES LLC?
Job Details
Role: Incident Manager
Location: WILMINGTON, DE
Onsite (Hybrid)
Full Time
Primary Skills: Incident Management
Job Description
5 years of experience as IM engineer.
Review proposed major incident and access validity based on business impact
Facilitate Troubleshooting bridge calls to drive issues to resolution
Document activities and discussion around major incidents
Communicate throughout any event to required levels of leadership
Generate and Distribute an After-Action Report for every Major Incident
Recommend Corrective actions to the Problem process for postmortem discussion
Review and correct SOP s/ Documentation as requested
Contractor shall facilitate a Daily Operations Call reviewing previous major incidents and reviewing upcoming changes.
Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment.
Contractor shall assist in the problem management activities and process as needed, including but not limited to the following
Act as scribe during regular Problem review meetings
Recommend corrective actions based on Major Incident events
Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis events.
Flexible to work in any shift.
Good communication skill to interact with both customer and end user over phone and through email.
