What are the responsibilities and job description for the Incident Manager-Onsite@Full Time position at BURGEON IT SERVICES LLC?
Job Details
Position : Incident Manager
Location : WILMINGTON, DE Onsite
Duration : Full Time(Night Shift)
Primary Skills Incident Management
Note :
Timings: Friday, Saturday & Sunday, 6:40 PM 8:00 AM
Job Description
- 3 years of experience as IM engineer.
- Review proposed major incident and access validity based on business impact
- Facilitate Troubleshooting bridge calls to drive issues to resolution
- Document activities and discussion around major incidents
- Communicate throughout any event to required levels of leadership
- Generate and Distribute an After-Action Report for every Major Incident
- Recommend Corrective actions to the Problem process for postmortem discussion
- Review and correct SOP s/ Documentation as requested
- Contractor shall facilitate a Daily Operations Call reviewing previous major incidents and reviewing upcoming changes.
- Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment.
- Contractor shall assist in the problem management activities and process as needed, including but not limited to the following
- Act as scribe during regular Problem review meetings
- Recommend corrective actions based on Major Incident events
- Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis events.
- Flexible to work in any shift.
- Good communication skill to interact with both customer and end user over phone and through email.
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