What are the responsibilities and job description for the Help Desk Support-Onsite position at BURGEON IT SERVICES?
Role: Help Desk or Desktop Support
Location: 200 E. Grand Des Moines, IA 50309
Onsite
Long Term Contract
Please share the resumes with ajith@burgeonits.com
Description:
Department of Health and Human Services (“Customer”) seeks support for users of the Behavioural Health Reporting System (IBHRS).
Daily support of HHS BHRS help desk needs.
The Candidate will Timely handle requests for assistance for both State employees and citizens that are received via phone, email, employee self-service, the citizen portal, or walk-in. Create and resolve service request tickets for issues the service desk can resolve. For issues that cannot be solved at the service desk, create a service request ticket and assign to the appropriate higher-level team.
Required Experience:
- ·Ability to provide excellent customer service
- ·Previous experience with the IBHRS Help Desk, supporting internal program staff and external treatment providers.
- ·Experience in Help desk support
- ·Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in.
- ·Experience with ticketing applications and escalation procedures
