What are the responsibilities and job description for the IT Help Desk Support Technician position at Graham Construction a 3G Company?
Who you are:
A IT Help Desk Support Technician who enjoys building relationships, educating others, and solving technical issues. You align with our core values and thrive in a performance-driven, development-focused company culture. If this sounds like you, this role may be the perfect fit.
Graham Construction, a 3G Company’s core purpose is to build relationships. Relationships both internally and externally help guide our clients from concept to completion. We operate with 5 core values in mind each day.
A day in the life of a IT Help Desk Support Technician at Graham: You’ll spend your day troubleshooting hardware and software issues, responding to IT helpdesk requests, and assisting employees with their devices. You’ll set up equipment and software for new hires and provide IT training as part of the onboarding process. Throughout the day, you’ll also handle tasks like maintaining conference room technology and resolving printer or scanner issues as they arise. This support may take place in office or at a construction jobsite.
Job Title: IT Help Desk Support Technician
Reports To: Vice President of Finance
Purpose: The purpose of this job is to support our employees through IT equipment management and technical assistance both onsite and remotely.
What you’ll do:
A IT Help Desk Support Technician who enjoys building relationships, educating others, and solving technical issues. You align with our core values and thrive in a performance-driven, development-focused company culture. If this sounds like you, this role may be the perfect fit.
Graham Construction, a 3G Company’s core purpose is to build relationships. Relationships both internally and externally help guide our clients from concept to completion. We operate with 5 core values in mind each day.
- We Live the Graham Mentality
- We Never Compromise Our Reputation
- We Do Whatever it Takes to Get the Job Done
- We Are Professional
- We Are ALL Committed to Safety.
A day in the life of a IT Help Desk Support Technician at Graham: You’ll spend your day troubleshooting hardware and software issues, responding to IT helpdesk requests, and assisting employees with their devices. You’ll set up equipment and software for new hires and provide IT training as part of the onboarding process. Throughout the day, you’ll also handle tasks like maintaining conference room technology and resolving printer or scanner issues as they arise. This support may take place in office or at a construction jobsite.
Job Title: IT Help Desk Support Technician
Reports To: Vice President of Finance
Purpose: The purpose of this job is to support our employees through IT equipment management and technical assistance both onsite and remotely.
What you’ll do:
- Provide timely onsite and remote technical support for employee’s hardware, software, and mobile devices.
- Perform regular maintenance tasks, including installation and upgrade of software.
- Monitor IT helpdesk emails and requests. Determine solutions for issues and provide user assistance.
- Set up and install end-user PCs, Laptops, Tablets, and Smart Phones.
- Assist with new employee onboarding and IT training.
- Plan and coordinate set up of new employee’s software and hardware devices.
- Assist with other IT issues (ex. Conference room technology, printers, scanners, etc.)
- All other duties as assigned
- Associates degree in information technology, computer science, cyber security or related degree.
- At least two years of experience assisting end users in a IT capacity.
- Experience with Apple IOS Support, PC, and Experience with: Windows server, Active Directory, O365, MS Office Suites, Microsoft Endpoint Manager
- Outstanding communicator, both orally and written
- Excellent customer service skills
- Comfortable with a fast-paced environment
- Self-starter who works well independently
- Ability to prioritize given tasks and work efficiently towards completing them
- Detail-oriented and exceptional organizational skills
- Strong problem solver and analytical thinker
- Professional demeanor
- Valid driver’s license
- Ability to pass physical capacity profile
- Ability to take and pass OSHA 30 certification
- Ability to travel to construction jobsites within the state of Iowa, Nebraska, and Wisconsin (expected travel 2-3 times a month, no overnights required).
- This is an onsite role. Must have the ability to report to our Cedar Rapids, IA, Omaha, NE, or Des Moines, IA office Monday – Friday.
- 401K with a 6% immediate vesting match
- Personalized growth opportunities
- Two healthcare plans to choose from
- Vision, Dental, & Life Insurance
- Paid Time Off
- 9 Company holidays annually
