Crew Member

SUMMARY

• Serve customers politely and efficiently
• Prepare food products to the correct specification
• Ensure dining areas, kitchen and equipment are clean and tidy

OPERATIONAL STANDARDS

• Able to work on all workstations as required including
• Prepare all products to the correct standards
• Make sure all surfaces, equipment and utensils are cleaned and sanitized before, during and after use
• Carry out cleaning of kitchen and dining areas.
• Comply with all legal and company standards with regard to Health and Safety, fire safety, security and hygiene
• Report all hazards and/or concerns immediately to the manager on duty

CUSTOMER SERVICE

• Serve all customers efficiently and in a friendly manner, ensuring that food is hot, served quickly and neatly presented.
• Provide all customers with accurate orders, including condiments as required for their meal
• Keep the Dining Area free from litter and clean all surfaces regularly
• Answer customer queries or promptly direct customer complaints to the manager
• Recognize and act on individual customer needs e.g. parents with children, elderly and disabled customers