What are the responsibilities and job description for the Security / Concierge person position at Burleigh House Condo?
Overview
We are seeking a dedicated and professional Security / Concierge person to join our team. The ideal candidate will be responsible for providing exceptional customer service, ensuring the safety and satisfaction of guests, and managing various tasks to enhance the overall experience. This role requires strong communication skills, attention to detail, and the ability to handle various situations with professionalism and poise.
Responsibilities
- Greet guests warmly and assist them with inquiries, requests, and reservations.
- Monitor the premises using surveillance systems, including CCTV, to ensure safety and security.
- Manage conflicts effectively and provide solutions to guest concerns or complaints.
- Assist in loss prevention by identifying potential security risks and reporting them promptly.
- Collaborate with law enforcement or military personnel when required for enhanced security measures.
- Maintain a clean and organized front desk area while ensuring all equipment is functioning properly.
- Stay informed about local attractions, events, and services to provide guests with accurate information.
Requirements
- Proven experience in a customer service role; previous experience as a concierge is preferred.
- Certification in First Aid and CPR is highly desirable.
- Familiarity with surveillance systems, including CCTV operation.
- Strong conflict management skills with the ability to handle difficult situations calmly and effectively.
- Background in law enforcement or military service is a plus.
- Excellent communication skills, both verbal and written, with a friendly demeanor. Ability to communicate effectively in English. Able to communicate effectively in Spanish is desirable.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Strong attention to detail and organizational skills are essential for managing multiple tasks efficiently.
Join our team as a Concierge where your skills will contribute significantly to creating memorable experiences for our guests while ensuring their safety and satisfaction!
Job Type: Part-time
Pay: $16.89 - $17.73 per hour
Expected hours: 20 – 40 per week
Benefits:
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person
Salary : $17 - $18