House Manager

Job Overview

The House Manager is responsible for the living unit from beginning to end of the designated shift for implementing both the group living program and the individual services for each youth utilizing a team approach. The House Manager accomplishes this work through the Treatment Associates as well as in coordination with the treatment team. Adequate coverage and supervision of the designated shift is the responsibility of the House Manager.

Essential Duties:

• Supports the mission and vision of Burlington United Methodist Family Services as evidenced by compliance with all organizational policies and procedures.
• Ensures regulatory compliance as well as compliance with company policy and procedure.
• Monitors and reports on all program concerns as needed to ensure program quality and regulatory compliance to the Campus Life Director and the VP as instructed.
• Responsible for being aware of and acting regarding risks that impact the quality of life for residents, working conditions for staff, agency financial health or regulatory compliance. When issues arise, the Campus Life Director will be notified. Responsible for working with management to reduce or eliminate identified risks.
• Participates in the implementation and oversight of their assigned house budget. Creates and implements action plans to address budget variances, under the supervision of the Campus Life Director.
• Responsible for submitting and reviewing purchase requests in a timely manner. Purchase requests will be submitted with all required documentation and supporting documents.
• Will provide regular oversight to house treatment associates to ensure supportive counseling is completed for each child in care.
• Will provide regular feedback based on documentation reviews to treatment associates on the quality of their supportive counseling notes to ensure documentation meets Medicaid guidelines.
• Contributes as a member of the Residential Management /Clinical team, regularly seeking to develop and implement programs, processes, and quality improvement initiatives.
• Is available and responds to emergency situations 24 hours a day, working with case managers, residential therapists, and treatment associates, as required.
• Supports and facilitates positive interaction with others as evidenced by; professional maturity, respect for others, a team-centered approach, maintenance of confidential information, and an appreciation of a multicultural workplace.
• Exhibits effective communication skills including proper use of agency communication systems.
• Supports all functions that attain and maintain accreditation with regulatory agencies.
• Participates in appropriate professional development programs and in services to attain and maintain competency.
• Attending all required training, workshops, course studies such as First Aid, CPR, food handlers, etc.
• Ensuring staff comply with required training.
• Provide and/or direct crisis stabilization services during emergency or conflict situations.
• Assist in the development and maintain a balanced budget for the assigned program(s).
• Coordinate the recruitment, interview process, and pre-hire process.
• Review and provide oversight and feedback for all generated reports on the shift.
• Monitor, coordinate, and review all unit activities.
• Ensure treatment plans are implemented by unit staff.
• Ensure that pertinent information is entered in the residents daily narratives/staff log, medication records, incident reports, behavior, and hygiene plan etc. in a professional, concise manner.
• Ensure that all medication errors are reported to the RN.
• Be responsible for oversight of the overall functioning of assigned unit(s), including daily chores, meals, appointments, and activities.
• Be responsible for unit housekeeping; including reporting maintenance needs to the Maintenance Supervisor and following up on completion of the task.
• Be available to fill direct care positions when vacancies occur.

Supervisory Responsibilities:

• Evaluate and report at team meetings on functioning in all activities and facets of the program.
• Schedule regular staff development conferences with Treatment Associates individually.
• Review previous evaluations and/or disciplinary actions as needed before supervisory conferences, evaluations, etc.
• Manage and sign off on staff time sheets, leave requests, mileage sheets, and scheduling.
• Provide on-the-job training for new full-time, part-time or relief workers regarding their job duties. Manage coverage for call offs and scheduled time off for staff.
• Perform annual appraisals/evaluations for staff and submit for review and approval by the Vice President of Community Based Services prior to reviewing with the Treatment Associates.

Qualifications

Education level:

• Bachelors degree preferred in a related field or a high school diploma.

Experience:

• At least five years related experience in Social Service field, youth work, counseling, residential programming and supervisory experience.

Core competencies

Required:

• Be comfortable and effective in implementing the program including Medicaid services such as Daily Living Skills and Behavioral Support.
• Must possess managerial, supervisory and leadership skills.
• A team builder who inspires staff to work together in pursuit of a common mission, with the ability to hold them accountable for the accomplishments of the objectives.
• Ability to interact with staff having diverse education, experience, and culturally diverse backgrounds.
• Ability to perform under pressure; handle and appreciate conflicting opinions with the highest level of confidentiality and discretion.
• Possess strong communication skills both verbal and written.
• Should have exceptional organizational skills; and proficient computer skills.
• Be able to make decisions consistent with agency policies and general philosophies around child development, childhood trauma, mental health, and creating safe spaces for healing.
• Be in good health, have physical and emotional stamina necessary to implement physical interventions with assaultive or self-injurious residents.
• Be an acceptable role model for youth in values and lifestyles in keeping with those ascribed by Burlington.
• Strong organizational and prioritizing skills
• Demonstrated ability to exercise sound judgment
• Demonstrated attention to detail
• Be an Active listener
• Cultural Steward

Preferred:

• Bachelors degree preferred in a related field

Qualifications

Education level:

• Bachelors degree preferred in a related field or a high school diploma.

Experience:

• At least five years related experience in Social Service field, youth work, counseling, residential programming and supervisory experience.

Core competencies

Required:

• Be comfortable and effective in implementing the program including Medicaid services such as Daily Living Skills and Behavioral Support.
• Must possess managerial, supervisory and leadership skills.
• A team builder who inspires staff to work together in pursuit of a common mission, with the ability to hold them accountable for the accomplishments of the objectives.
• Ability to interact with staff having diverse education, experience, and culturally diverse backgrounds.
• Ability to perform under pressure; handle and appreciate conflicting opinions with the highest level of confidentiality and discretion.
• Possess strong communication skills both verbal and written.
• Should have exceptional organizational skills; and proficient computer skills.
• Be able to make decisions consistent with agency policies and general philosophies around child development, childhood trauma, mental health, and creating safe spaces for healing.
• Be in good health, have physical and emotional stamina necessary to implement physical interventions with assaultive or self-injurious residents.
• Be an acceptable role model for youth in values and lifestyles in keeping with those ascribed by Burlington.
• Strong organizational and prioritizing skills
• Demonstrated ability to exercise sound judgment
• Demonstrated attention to detail
• Be an Active listener
• Cultural Steward

Preferred:

• Bachelors degree preferred in a related field