What are the responsibilities and job description for the Application Support Professional position at Burlington?
About the Role
The Application Support Specialist II is responsible for providing technical support for Burlington's Retail and Corporate applications. This includes troubleshooting and resolving issues related to Point of Sale (POS), Mobile POS (mPOS), Back-Office Application Suite, Store Operation Applications, DocMGR, TimeManagement, Reporting Systems, Software updates, maintenance, and deployments.
This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. You must be able to work effectively in a fast-paced environment and prioritize multiple tasks simultaneously.
Responsibilities:
The Application Support Specialist II is responsible for providing technical support for Burlington's Retail and Corporate applications. This includes troubleshooting and resolving issues related to Point of Sale (POS), Mobile POS (mPOS), Back-Office Application Suite, Store Operation Applications, DocMGR, TimeManagement, Reporting Systems, Software updates, maintenance, and deployments.
This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. You must be able to work effectively in a fast-paced environment and prioritize multiple tasks simultaneously.
Responsibilities:
- Provide technical support for Burlington's Retail and Corporate applications.
- Analyze and resolve issues related to POS, mPOS, Back-Office Application Suite, and other systems.
- Collaborate with Tier III support teams to identify trends and implement solutions.
- Communicate effectively with stakeholders and maintain accurate records of issues and resolutions.
