What are the responsibilities and job description for the Store Closing Team Leader position at Burlington?
Transform Your Career with a Leading Retailer
Burlington Stores, Inc. is seeking a motivated and customer-focused individual to join our team as a Store Closing Team Leader.
The Store Closing Team Leader serves as the visible leader on the sales floor, ensuring a consistently positive customer and associate experience. The role involves circulating throughout the store, engaging with customers and associates, and utilizing key priorities to provide coaching, recognition, and task follow-up.
Key Responsibilities:
- Exemplify exceptional customer service behaviors and deliver a great customer experience to all customers and associates with high professionalism.
- Engage associates, promote open communication, provide recognition, and coaching in the moment.
- Touch base with each associate to establish priorities and ensure alignment with company goals.
- Monitor the front-end experience and ensure a great first and last impression for every customer.
- Observe and provide feedback to the Customer Service Lead on speed of checkout, line management, and friendliness.
- Review daily staffing, lunch/break schedules, and cashier coverage to optimize store operations.
- Assign back-up cashiers to ensure timely processing during peak periods and minimize wait times.
- Evaluate recovery needs, monitor the fitting room, selling floor, front end, missing ticket trouble rack, and sizing recover to drive efficiency.
- Follow up on assigned workload planner and tasks and ensure completion, while ensuring associates understand expectations and have necessary tools.
- Conduct AM/PM store rallies to motivate and engage associates.
- Complete closing communication for the opening Manager on Duty.
Candidates must be able to work a flexible schedule, including nights, weekends, and holidays as required.
If You're the Right Fit:
- Are passionate about delivering great value to customers every day.
- Take pride and ownership in helping drive positive results for a team.
- Are committed to treating colleagues and customers with respect.
- Believe in the power of diversity and inclusion.
- Want to participate in initiatives that positively impact the world around you.
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package, which includes medical coverage and a 401(k) plan. We are a rapidly growing brand, providing a variety of training and development opportunities so our associates can grow with us.
Our Benefits Package:
- Competitive wage.
- Flexible hours.
- Associate discount.
- Eligibility for benefits package (medical coverage and 401(k) plan) for part-time associates.
- Up to 4 hours of paid time off annually after one year of service.
- Up to 8 paid holidays.
- Paid sick time in accordance with applicable law.
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