Order Processing & Sales Support

Order Processing & Sales Support (Admin, Data Entry & Merchandising)

Calling all foodies, the passionate, the inspired!

At Burma Food Group it is more than just a “job” and we are more than just a “company”. We are a small but mighty group of individuals passionate about food, life, people and culture. We are strong believers that food should be more than just fuel, it should be celebrated, act as a source of discovery, connection and feed a sense of adventure.

Burma Food Group is the company behind Burma Superstar, Burma Love and Burma Bites restaurants in the San Francisco Bay Area. What started out as a single restaurant with a vision to bring Burmese/Asian cuisine to the world, has quickly turned into a family of restaurants, a non-profit organization, as well as a retail line, and this is just the beginning.

Together we are on a mission to bridge cultures through food, and we want YOU to join us on our mission?

Be a part of our story, what do you say?

Position Summary:

Burma is seeking an experienced Order Processing and Sales Support team member to help play a vital part in the production team with order processing, inventory coordination and customer satisfaction. You will be responsible for receiving, reviewing and accurately processing customer orders via email and phone while collaborating with the production team, logistics and sales teams.

Your key responsibilities will be generating invoices, maintaining and updating our sales processing ERP system, scheduling deliveries, coordinating shipments and managing logistics with local distributors to ensure seamless operations. You will also be responsible for tracking order statuses and handling returns/exchanges in accordance with company policies and conducting routine visits to customer accounts and helping assist with onboarding new clients.

This position will be part-time Monday-Friday 6 hours a day, with the potential to transition into a full-time role in the future.

Key Responsibilities:

1. Order Processing & Inventory Coordination:

• Receive, review and accurately process customer orders via email and phone

• Generate invoices and maintain/update the sales processing ERP system

1. Collaboration & Logistics:

• Collaborate with the production, logistics and sales teams to ensure seamless operations

• Schedule deliveries, coordinate shipments and manage logistics with local distributors

1. Order Tracking & Return Management:

• Track order statuses and manage return/exchanges in accordance with company policies

1. Client Engagement & Sales Support:

• Conduct routine visits to customer accounts

• Assist with onboarding new clients and maintaining strong client relationships to enhance sales operations

Skills and Qualifications:

• Experience in order management, logistics and working with ERP systems

• Strong attention to detail and exceptional skills

• Effective communication skills and a proactive problem-solver

• Ability to coordinate shipments, track orders, and handle returns efficiently

• Customer service mindset with the ability to manage multiple tasks in a fast-paced environment

• Ability to acquire a Food Handlers license and Sexual Harassment certification (before or within 2 weeks of being hired)

Reasons why you`ll love your job:

• Opportunity to be a part of a growing and passionate company and team

• Unique opportunity to bridge culture through food

• Benefits: Medical, Dental, Vision, 401K

• Dining discounts across family restaurants (Burma Superstar, Burma Love and Burma Bites)

Equal Employment Opportunities (EEO):

Burma Food Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics and other protected classes. We also consider qualified applicants with arrest and conviction records, consistent with legal requirements. In addition to federal law requirements, Burma Food Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates.