Front Desk Associate

Position: Front Desk Associate (Burn Ambassador)

BURN BOOT CAMP CULTURE

Our mission at Burn Boot Camp is to inspire, empower, and transform lives through community-based fitness.

We are a dynamic community whose commitment to each other and the mission is one of a kind. We believe hard work is energizing, problem solving is exciting, and competition is inspiring. Our resourceful, urgent, and innovative attitude creates a fast-paced environment where ideas are encouraged, decision making is promoted, and saying “yes!” to uncharted territory is an everyday practice. We aim to inspire, empower, and transform lives through community-based fitness.

POSITION DESCRIPTION

Front Desk Associates (Burn Ambassadors) play a critical role at Burn Boot Camp as the first contact with our new and current members both in person and on social media. The candidate will focus on building meaningful relationships, providing top notch customer service and presenting Burn membership options. We are looking for enthusiastic individuals who can deliver an exceptional experience to all our members and uphold Burn Boot Camp's high standards. Successful candidates will demonstrate strong problem-solving and communication skills. They will be well-trained in product knowledge and be able to quickly identify products that suit our members’ needs.

ROLES & RESPONSIBILITY

• Responsible for maintaining a high level of professionalism with clients and build a strong sense of community.
• Work the front desk for camps and execute an elite client experience, while also performing tasks related to upkeep, maintenance, and cleaning of the facility.
• Present membership options and sell memberships to potential members visiting Burn Boot Camp.
• Execute client follow up leveraging our CRM system.
• Learn the names of our members and welcome them to the gym.
• Set team up for success by properly preparing and communicating goals for the day, including prepping trainers for first time visitors and progress on team goals.
• Responsible for working as a team to close 60% of all trials and working with training staff to maximize the client experience.
• Identify and assess customer needs to achieve satisfaction.
• Mindbody (point of sale system) responsibilities will include data integrity as it relates to contracts and members account info, new retail SKU entry, updated billing information, inventory management.
• Remerchandise the retail center based on direction set forward in protocol.
• Handle complaints, provide appropriate solutions and alternatives within Burn standards for any client issues with memberships, retail, Burn Nutrition, etc.
• Capture content for social media during camp.
• Responsible for upselling secondary revenue items such as Burn Nutrition and retail.
• Collaborate with team and franchise partners to execute any new initiatives at the gym level.
• Attend/participate in all trainings, staff meetings, and community events (as required).

QUALIFICATIONS

Ideal candidate is -

• A problem solver
• Able to identify areas to improve processes, simplify, and become more efficient
• Highly organized
• Detailed
• Focused on delivering great member service every day during every camp
• Strong user of MS Office products, especially Excel
• Strong verbal and written communication skills
• Strong interpersonal and customer service skills
• Confident in sales or able to learn a simple sales process
• Able to prioritize multiple deliverables, work under pressure, and meet deadlines
• Able to capture content for social media and has a solid understanding of social media

REQUIREMENTS

• ·CPR/AED certified or ability to get certified within 90 days of hire
• ·1 year experience in customer service/sales preferred

SCHEDULE

• Day shift
• Evening shift
• Morning shift
• Rotate Saturday mornings

BENEFITS

• Employee discount

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills, or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.

Job Type: Part-time

Pay: From $12.00 per hour

Expected hours: 8 – 20 per week

Benefits:

• Employee discount

Schedule:

• 4 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotating weekends

Experience:

• Customer service: 1 year (Required)
• Sales: 1 year (Preferred)

Ability to Commute:

• Morgantown, WV 26505 (Required)

Ability to Relocate:

• Morgantown, WV 26505: Relocate before starting work (Required)

Work Location: In person

Salary : $12