What are the responsibilities and job description for the CUSTOMER SERVICE DISPATCHER position at BURNCO LLC?
EXPECTED RESULTS AND ACHIEVEMENTS
- Place Concrete Ready-Mix orders over the phone
- Communicate with Sales regarding customer project updates, product additions, and or project extensions
- Assist and educate customers regarding products and delivery availability
- Basic understanding of concrete mix designs and industry standards
- Follow-up and assist customers continuously from order placement to concrete delivery completion
- Work closely with Dispatchers throughout the day to inform customers of the status of their concrete orders.
- Assist customers with changes to orders before and during order delivery
- Process credit card purchases for COD deliveries daily
- Assist in sorting, scanning, and storage of Concrete Ready-Mix Tickets
- Assist in any other departmental needs as deemed necessary by supervisor
- Maximize resources by scheduling truck assets efficiently and effectively
- Confirm appropriate routes to job sites
- Ensure plants are aware of order requests or changes such as :
- Special additives (fiber, color, DCI, etc.)
- Special material
- Notify Foreman of volume changes for accurate inventory management of gravel, cement, additives, etc.
- Other duties as assigned
Pay Rate : $24-26 per hour
KEY ACCOUNTABILITIES
The primary areas of responsibility include :
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
EDUCATION AND EXPERIENCE
TRAVEL REQUIREMENT
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Posted : 3 / 3 / 2025
Salary : $24 - $26
