Collections

Collections

We have an excellent direct hire opportunity if you have collections experience.

The Recovery Collector serves as a liaison between the member and the Credit Union. Works independently with limited supervision in a high volume in-bound and/or outbound call center. Responds to and resolves member inquiries, problems, and/or complaints while maintaining member relations. Perform collection activity on charge-off accounts for consumer auto loans, credit cards and/or overdraft accounts. Ensures that actions are properly documented, and records and files appropriately maintained. Reviews delinquent accounts determines Credit Union position and, as circumstances indicate directs and assists legal counsel in collections proceedings.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Contact members and co-signers with charged-off loan accounts by telephone, email, and text to collect the charged-off amount rightfully due to the credit union.
• Use various tracing methods to obtain the personal information of members who have a charged-off loan account.
• Negotiate a payment plan or course of action to recover outstanding payments if the member is unable to pay the charged-off amount in full.
• Maintain and document collection notes in a detailed manner so that a thorough record is reflected of all actions and phone calls.
• Identify and problem-solve to handle questions, and concerns, and investigate to resolve discrepancies in payments or accounts.
• Facilitate the legal process on accounts as needed.
• Professionally communicates the resolution of member inquiries or complaints timely while maintaining member relations.

Qualifications:

• High school diploma or GED.
• Three (3) years or more of third-party collections experience working consumer finance or credit card portfolio preferred
• Experience working in positions that require heavy collections telephone communication to meet daily goals.
• Basic understanding of attorney referral process for the purpose of litigation
• Experience in the debt collection process in all stages of delinquency.

Schedule: Monday ? Friday 8:00am ? 5:00pm or 9:00am ? 6:00pm / Some Saturdays (schedules are at the discretion of the hiring manager).


The position has an hourly range of $ 19.30/ hour - $ 24.00/ hour depending on experience.


ELPSO70

Interested candidates please send resume in Word format Please reference job code 134106 when responding to this ad.