What are the responsibilities and job description for the Front Desk Receptionist position at Burning Tree Country Club Inc?
JOB TITLE: Front Desk Agent
REPORTS TO: Clubhouse Manager
COMPENSATION: Hourly (Non-Exempt Status)
SCHEDULE: 20-30 hours per week. Days/times will vary based on the event schedule and will include some nights, weekends, and holidays. This position is available to start training on 3/17.
BENEFITS: Golf privileges, meals, end-of-year bonus, health benefits, gym membership benefits, and opportunities for professional development and growth within the association.
As a Front Desk Agent, you will be the first point of contact for our Club – a smile and warm welcome are expected when greeting our Members and guests. This position acts as an ambassador for our Club brand, by maintaining a professional presence at the Club’s entrance (Reception / Lobby area), responding professionally to all phone inquiries and performing various administrative duties in support of the reservation, booking, preparation and hosting of Club member social and dining events.
Who you are:
- You have 3 years of experience in a receptionist role.
- You are a great communicator (written and verbal) and have excellent customer service orientation.
- You prefer a role that operates outside of MF/95 constraints and gives the freedom of a varied schedule.
- You are able to work individually as well as with a team.
Who we are:
- Burning Tree Country Club is, first and foremost, a private golf club that places high importance on creating an open and familyoriented environment.
- The club was founded in 1962.
- Our amenities include an 18hole golf course that has hosted US Open Qualifiers and Met PGA events, an 8lane 25meter pool with a diving well, HarTru tennis courts, a platform tennis complex, and multiple member and event dining options. We also have active junior programs in golf, tennis, and aquatics and offer a summer camp.
- We take pride in our daily ala carte service and the firstclass events created by our Events & Banquets Team.
- Our Food and beverage department includes various a la carte outlets (indoors and outdoors, i.e., The Grille Room, Founders Bar, Patio, and Salons), catering to all Members' and guests' needs according to established rules and etiquette.
The Essentials
- Answer multiline telephones, screen and transfer calls as needed
- Take messages and relay messages in the most polite and professional manner
- Greet guests and members as they enter the building
- Direct guests and members to their destinations when needed
- Book, reserve, and confirm event registrations and dining reservations and members with food togo orders
- Draft and send professional email correspondence to internal and external accounts
- Provide realtime scheduling support by booking facilities and preventing conflicts
- Handling office tasks and administrative duties such as data entry, generating daily reports, setting up meetings, and printing.
- Organizes and maintains the administrative office, lobby, and reception area
The Expectations
- The Front Desk Receptionist will be part of embodying our culture of excellence, through their work and by carrying themselves professionally at all times
- The ability to establish and maintain positive and effective relationships with Members, guests and all Club staff at all times is expected
- A great attitude and willingness to learn and adapt are a must
- Professional telephone etiquette
- Wellorganized, attentive to detail, and strong time management skills
- Versatile and able to adapt to changing circumstances and prioritizing tasks and requests
- Desk work and ability to attend to events and be “on your feet” to greet members or deliver key information to departments
The Standards
- Hospitality industry experience preferred
- Background in customer relationship management preferred
- Strong administrative skills
- Computer literacy (Adobe PDF, Microsoft Windows, Outlook, Excel, Word, PowerPoint, Jonas/Jam proficiency)
- Exceptional verbal and written communication skills
- Analytical skills and creative thinking
- Organizational skills and an ability to prioritize timesensitive tasks
- Very strong listening skills
- High emotional intelligence
- Exceptional verbal and written communication skills
- Versatile and able to quickly establish positive rapport with members and employees alike, to create a friendly and professional atmosphere.
- Ability to stand for long periods of time
- Push, pull or lift up to 30 pounds.
