What are the responsibilities and job description for the Customer Service Representative position at Burns National?
Job Description:
We are seeking a detail-oriented case manager to oversee and manage repossession cases on behalf of our finance company clients. In this role, you will utilize technology to locate customers who are in default, manage a caseload of assignments, and monitor the repossession process until assets are successfully recovered.
Key Responsibilities:
- Utilize skip-tracing tools, databases, and technology to locate customers and identify recovery opportunities.
- Manage a portfolio of repossession assignments from finance company clients, ensuring timely and efficient case resolution.
- Coordinate with repossession agents and recovery teams to monitor repossession efforts.
- Communicate with clients, agents, and internal teams to provide status updates and case developments.
- Ensure compliance with all federal, state, and client-specific regulations regarding repossession and recovery efforts.
- Document all case activities in the company’s case management system with accuracy and efficiency.
- Analyze case trends and provide insights to improve recovery rates and operational efficiency.
Qualifications:
- Strong ability to use technology, databases, and skip-tracing tools to locate individuals.
- Excellent organizational skills and the ability to manage multiple cases simultaneously.
- Strong communication skills, both written and verbal.
- Ability to work in a fast-paced environment with a high level of accuracy and attention to detail.
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401K with company match.
- Career growth opportunities within a dynamic and expanding company.
If you are a motivated professional with a keen eye for detail and a passion for asset recovery, we invite you to apply!
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Hudsonville, MI 49426 (Required)
Ability to Relocate:
- Hudsonville, MI 49426: Relocate before starting work (Required)
Work Location: In person
Salary : $18