What are the responsibilities and job description for the Customer Service Representative position at Talent Strategy?
Location: Grand Rapids, MI
Salary: $40,000 - $42,500 per year
Job Description:
Talent Strategy is seeking a Customer Service Representative to join our team in Grand Rapids, MI. This role is perfect for an energetic and personable professional who excels at building relationships and providing excellent customer support.
Responsibilities:
- Communicate with candidates and customers via phone, email, and in-person to provide information and assistance.
- Develop and maintain strong relationships with clients by understanding their needs and ensuring a high level of satisfaction.
- Respond to inquiries, address concerns, and provide solutions in a professional and timely manner.
- Work closely with internal teams to ensure seamless customer experiences.
- Keep detailed records of interactions and follow up as needed.
- Assist in improving customer service strategies to enhance overall engagement.
Qualifications:
- Previous experience in customer service, client relations, or a related field.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in Microsoft Office and CRM software is a plus.
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
Benefits:
- Competitive salary ($40,000 - $42,500 per year)
- Health, dental, and vision insurance
- Paid time off and holidays
- Career growth opportunities within Talent Strategy
If you enjoy working with people and are passionate about delivering exceptional customer experiences, apply today!
#TSTRATHP
Salary : $40,000 - $42,500
