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Customer Relations Mail Clerk

BurnsSearch, LLC
Fort Worth, TX Full Time
POSTED ON 3/15/2025
AVAILABLE BEFORE 4/10/2025

Job Description

The Customer Relations Mail Clerk will be responsible for the processing and delivery of inbound and outbound mail within Mortgage Servicing.

Responsibilities include :

  • Receive incoming mail including USPS, FedEx, UPS, etc.
  • Sort incoming mail
  • Identify mail to corresponding loan number in servicing system
  • Scans, uploads, and distributes mail through internal program directly to individuals or departments as addressed
  • Identifies documents received and forwards to proper departments
  • Separate mail and deliver to appropriate staff within Mortgage Servicing
  • Maintain highest levels of customer care while demonstrating a friendly and cooperative attitude
  • Report any issues related to mail or scanning to management
  • Participate in special projects and other duties as assigned

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