What are the responsibilities and job description for the Host Burra Burra position at Burra Burra on the River?
Must be 18 or older and able to pass background check.
Job Purpose:
The Restaurant Hostess is responsible for creating a warm and friendly atmosphere for guests, ensuring efficient seating arrangements, managing reservations, and maintaining order and cleanliness in the front-of-house area. They serve as the first point of contact for guests and provide excellent customer service to enhance the overall dining experience.
Duties and Responsibilities:
1. Guest Reception and Seating:
-Greets and welcomes guests as they arrive at the restaurant with a friendly and professional demeanor.
-Escorts guests to their designated tables and ensures efficient seating arrangements.
-Manages the waitlist and handles reservations, ensuring accurate information is recorded.
-Communicate with servers and kitchen staff to coordinate seating and ensure efficient table turnover.
2. Customer Service:
-Provides exceptional customer service by answering guest inquiries, offering menu recommendations, and addressing any concerns or issues.
-Assists guests with special needs, including elderly patrons, children, and individuals with disabilities.
-Handles guest complaints in a professional and efficient manner, seeking resolutions to ensure guest satisfaction.
-Acts as a resource for guests, providing information about the restaurant's offerings, promotions, and events.
3. Reservation Management:
-Maintains and updates the restaurant's reservation system, ensuring accuracy and efficiency.
-Confirms reservations and communicates any changes or special requests to the appropriate staff members
-Handles walk-in guests effectively and efficiently, ensuring a positive waiting experience if necessary.
4. Front-of-House Organization:
-Keeps the front-of-house area clean, tidy, and presentable at all times.
-Prepares and organizes menus, reservation books, and other necessary supplies.
-Monitors and manages the flow of guests, ensuring smooth and orderly operation.
-Assists in organizing special events or private parties, coordinating with the restaurant management.
5. Team Support and Communication:
-Works collaboratively with the hosl/hostess team, servers, bartenders, and other staff members to ensure seamless customer service.
-Communicates effectively and efficiently with the kitchen and waitstaff regarding seating availability, customer preferences, and any necessary coordination.
-Provide feedback and communicates any issues or concerns to the restaurant management.
Qualifications and Requirements:
-Demonstrated experience as a restaurant hostess or in a similar customer service role.
-Excellent interpersonal and communication skills, with a friendly and welcoming demeanor.
-Ability to multitask and work in a fast-paced environment, managing waiting lists and seating arrangements effectively.
-Strong organizational and problem-solving skills.
-Knowledge of reservation management systems and basic computer skills.
-Flexibility to work shifts, including evenings, weekends, and holidays.
-Familiarity with the restaurant's menu and offerings, as well as dietary accommodations.
-Proactive attitude, ensuring a positive and enjoyable dining experience for all guests.
Job Type: Full-time
Pay: From $13.00 per hour
Benefits:
- Employee discount
Shift:
- Day shift
- Evening shift
Work Location: In person
Salary : $13