What are the responsibilities and job description for the Client Access Representative-1 position at Burrell Behavioral Health?
Job Description
Job Title: Client Access Representative
Location: Hannibal, Missouri
Department: Preferred Family Healthcare
Employment Type: Full-time
Job Summary
Join our team as a Client Access Representative and make a meaningful impact in the lives of others! We're seeking compassionate, detail-oriented individuals who excel in customer service and thrive in a fast-paced environment. As the face of our organization, you'll play a crucial role in ensuring our clients receive the highest quality care and support.
In this position, you'll be responsible for managing client scheduling, collecting payments, and maintaining up-to-date client paperwork. You'll utilize your excellent communication skills to interact with clients, families, and staff, providing outstanding customer service while efficiently handling administrative tasks. This role offers a unique opportunity to contribute to the well-being of our community while developing valuable skills in healthcare administration.
Position Perks & Benefits:
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
Position Perks & Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
Brightli is on a Mission
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Employment Opportunity Employer.
Preferred Family Health Care is a Smoke and Tobacco Free Workplace.
Job Title: Client Access Representative
Location: Hannibal, Missouri
Department: Preferred Family Healthcare
Employment Type: Full-time
Job Summary
Join our team as a Client Access Representative and make a meaningful impact in the lives of others! We're seeking compassionate, detail-oriented individuals who excel in customer service and thrive in a fast-paced environment. As the face of our organization, you'll play a crucial role in ensuring our clients receive the highest quality care and support.
In this position, you'll be responsible for managing client scheduling, collecting payments, and maintaining up-to-date client paperwork. You'll utilize your excellent communication skills to interact with clients, families, and staff, providing outstanding customer service while efficiently handling administrative tasks. This role offers a unique opportunity to contribute to the well-being of our community while developing valuable skills in healthcare administration.
Position Perks & Benefits:
- Employee benefits package - health, dental, vision, retirement, life, & more for Full-Time employees
- 29 Days of PTO for Full-Time employees
- Emergency Medical Leave Program
- Flexible Spending Accounts - healthcare and dependent child-care
- Health & Wellness Program
- Employee Assistance Program (EAP)
- Employee Discount Program
- Mileage Reimbursement
- Welcoming, warm, supportive work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
- Greet and assist clients, verifying personal information and insurance details
- Schedule appointments and manage the clinicians' calendars efficiently
- Process payments, including co-payments and insurance claims
- Maintain accurate and up-to-date client records using Electronic Medical Records systems
- Handle phone inquiries and direct calls to appropriate departments
- Manage appointment changes, cancellations, and no-shows according to established procedures
- Coordinate client referrals and verify eligibility for services
- Maintain a clean and welcoming reception area
- Collaborate with clinical staff to ensure smooth office operations
- Participate in quality improvement initiatives and service monitoring programs
- Handle potentially stressful client encounters with professionalism and empathy
- High school diploma or GED required
- Previous customer service experience preferred
- Excellent oral, written, and interpersonal communication skills
- Strong customer service orientation and ability to handle challenging situations professionally
- Proficiency in multitasking and working as part of a team
- Exceptional organizational and time management skills
- Proficient typing skills and ability to work with computers and various software applications
- Reliable transportation to commute to the assigned work location
- Must successfully complete a background check including criminal record, driving record, abuse/neglect, and fingerprint check
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
Position Perks & Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
Brightli is on a Mission
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Employment Opportunity Employer.
Preferred Family Health Care is a Smoke and Tobacco Free Workplace.
