What are the responsibilities and job description for the Medical Records Clerk position at Burrell Preferred Inc.?
Job Description:
Job Title: Medical Records Clerk
Location: Springfield, Missouri
Department: Compliance & Integrity
Employment Type: Full-time
Job Summary:
Join our dedicated team as a Medical Records Clerk, where you will play a vital role in ensuring the timely and accurate response to medical records requests. This position offers an opportunity to contribute to the integrity of our healthcare services while providing excellent customer service. We are looking for someone who is detail-oriented, possesses strong communication skills, and is committed to upholding our mission of helping others. By joining us, you will be part of a compassionate and collaborative environment that values your contributions and supports your professional growth.
In this role, you will be responsible for reviewing record requests, coordinating with third-party vendors, and ensuring that all inquiries are handled promptly and professionally. Your efforts will directly impact the quality of service we provide to our clients and partners.
- Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
- Career Advancement & Wage Growth - Grow in your career with great opportunities for upward mobility and added income
- Comprehensive Training - Learn and develop skills with our robust on-the-job training
- Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement
- Review record requests for necessary elements and determine appropriate response.
- Return all phone calls, voicemails, and emails within one business day of receipt.
- Coordinate fulfillment of requests with third-party vendors as appropriate.
- Assist third-party vendors with policy and procedure questions, if applicable.
- Fulfill requests internally as necessary and according to policy.
- Provide excellent customer service internally to team members and externally to third-party vendors and/or external requestors.
- Answer and respond to questions regarding releasing records.
- Monitor third-party vendor performance, if applicable.
- Ensure prompt delivery of received records to the appropriate party.
- May have to appear in court, if requested/required.
- Other duties as assigned.
- High School diploma or equivalent.
- Graduate from an accredited college or university with an Associate's Degree in Health Information Management (preferred).
- Successful completion of background check including criminal record, driving record, abuse/neglect, and fingerprint check.
- Current driver’s license, acceptable driving record, and current auto insurance.
- ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up to 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.
- Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Brightli is on a Mission:
We are committed to changing and saving lives through our dedicated services. If you are passionate about making a difference and want to be part of a team that values compassion and integrity, we encourage you to apply today!
Keywords: Medical Records, Compliance, Health Information Management, Customer Service, Springfield, Full-time, Healthcare, Records Management, Administrative Support, Team Collaboration
Position Perks & Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Employment Opportunity Employer.
Brightli is a Smoke and Tobacco Free Workplace.
