What are the responsibilities and job description for the Dispatcher position at Burrtec?
DISPATCHER
Responds to incoming radio calls made by drivers and dispatches calls through proper channels.
SALARY RANGE: $23.30/hour - $24.80/hour
ESSENTIAL DUTIES:
- Maintain communication with the Drivers in the field to ensure quality customer service.
- Communicate with the Route Supervisor regarding Driver or Dispatch problems.
- Assure that all daily activities and assignments are completed on a timely and or scheduled basis.
- Work closely with Customer Service Call Center to resolve issues and ensure quality customer service.
- Assist Drivers with any questions regarding service or work orders.
- Responsible for dispatching calls through proper channels.
- Dispatch roll-offs
- Contact customers regarding problems in servicing the account.
- Dispatch service calls as defined by work orders.
- Update and maintain front sheets.
- Perform other duties as assigned by management.
- Handle incoming service orders, direct drivers, and resolve service issues.
- Work with route managers and the service department to optimize routes.
- Dispatch drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response.
- Field incoming calls from customers or the customer service department, managing pick-up or container delivery requests and ensuring same-day service.
- Initiate outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues.
- Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
- Ensure same-day service on missed pick-ups by coordinating driver movement in the field.
- Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity.
- Identify and plan deployment for increases/decreases in route volumes, shifting resources in response to seasonal and other fluctuations.
- Record and document information and distribute it to appropriate departments, including route information, driver productivity information, sales and service issues and opportunities, safety issues, and problem stops.
- Ensure accuracy and thoroughness of pick-up, container delivery, service, and driver records.
KNOWLEDGE SKILLS AND ABILITIES:
- Ability to communicate effectively.
- Ability to effectively interface with drives and customers.
- Strong organizational and multitasking abilities with excellent attention to detail.
- Effective communication skills, both verbal and written.
- Ability to work in a fast-paced environment, prioritize tasks, and make quick decisions under pressure.
- Knowledge of safety regulations, compliance standards, and best practices in waste management operations.
QUALIFICATIONS:
- A minimum of one year experience in dispatching, logistics, or a similar role required
- Waste management or transportation industry preferred
- Proficiency in computer systems, Microsoft Office (Excel, Outlook)
- Minimum of one year of experience in data entry is required.
PHYSICAL:
- Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day
- Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain.
- Hearing sufficient to understand conversations, both in person and on the telephone.
WORKING CONDITIONS:
- The work area is primarily in an office setting and may have fluorescent lighting and air conditioning.
We offer competitive wages and an excellent benefits package, including a 401k, 100% paid medical/dental/life insurance, holidays/vacation, and PSL.
Salary : $23 - $25