Dispatcher

As an EEO / Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

If you have expertise dispatching in the transportation and trucking field and working with driver routes, assigning, managing, and determining route actions for drivers, this may be a great opportunity for you.

This position requires in person training in our Baldwin Park, CA office. Ideally, candidate will live within a commutable distance to Baldwin Park, CA for occasional staff meetings and IT upgrades onsite. Due to the fast paced environment and working within multiple applications, dispatcher candidates must be able to type 55 wpm. Dispatcher candidates must have prior experience working with driver routes, assigning, managing, and determining route actions for drivers.

Schedule : Mon-Fri 9 : 00am-6 : 00pm or 9 : 30am-6 : 30pm, some Saturdays as needed on a rotational basis

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
• Works with sites and the service department to optimize routes based on needs of the customer.
• Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
• Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
• Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.
• Initiates communication to customers while drivers are on-site / location, resolving pick-up and other issues delaying the service.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
• Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking driver movement in the field.

III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education / Experience

B. Certificates, Licenses, Registrations or Other Requirements

C. Other Knowledge, Skills or Abilities Required

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The expected salary range for this position is $19.22 to $26.42 per hour. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.

Benefits

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

Salary : $19 - $26