What are the responsibilities and job description for the Customer Advisor position at Burt Brothers Tire & Service?
Job Details
Description
About Burt Brothers Tire & Service
For over 30 years, Burt Brothers Tire & Service has built a trusted reputation in Utah, delivering exceptional auto care with a strong commitment to outstanding customer service and community values. As we continue to grow, we are seeking a friendly and enthusiastic Customer Advisor to be the welcoming voice and face of our company, ensuring every customer experience is positive, professional, and memorable.
This is a fantastic opportunity to play a central role in customer interactions, supporting sales efforts, and reinforcing our dedication to exceptional service. If you enjoy engaging with customers, excel in a dynamic environment, and have a passion for providing extraordinary support, we want you on our team!
What You’ll Do
As a Customer Advisor at Burt Brothers, you will be a critical link between our customers and our store teams, creating lasting impressions through excellent customer care. You will:
- Serve as the first point of contact, delivering prompt, professional, and welcoming service through phone, email, and other communication channels.
- Answer incoming calls, address inquiries, schedule appointments, route calls appropriately, and ensure accurate communication of customer needs to store teams.
- Proactively make outbound calls to potential and existing customers, generating leads and scheduling appointments to support store sales goals.
- Maintain current knowledge of products, promotions, pricing, and lead times to provide accurate and timely assistance to customers.
- Support general administrative functions such as filing, scanning, mail management, and various project-related tasks to keep daily operations running smoothly.
- Track and report on customer interactions and progress toward sales goals, identifying opportunities for continual improvement.
What We’re Looking For
- High School Diploma or equivalent.
- At least 1 year of customer service, sales, or related experience (1–3 years preferred); call center experience a plus.
- Strong understanding of customer service principles and sales practices.
- Exceptional communication skills, both verbal and written.
- A positive, outgoing personality, ready to provide friendly and professional customer interactions.
- Excellent organizational skills with the ability to manage multiple tasks efficiently in a fast-paced environment.
- Proficiency in Microsoft Word and Excel, with comfort using computers for daily tasks.
- A team-oriented mindset, eager to contribute positively to our collaborative environment.
Why Join Burt Brothers?
At Burt Brothers, we offer more than just employment—we offer a place where you can grow, excel, and directly impact our success. Here’s what you can expect:
- A supportive, friendly, and collaborative work environment.
- Competitive compensation and a comprehensive benefits package to support your overall well-being.
- Opportunities for career advancement, training, and personal growth.
- A company culture that genuinely values teamwork, customer satisfaction, and high-quality service.
Ready to Make an Impact?
If you’re passionate about delivering exceptional customer service and thrive in roles that directly enhance the customer experience, we’d love to hear from you. Apply today and become part of a team that truly values great service and strong community relationships!
Qualifications
