What are the responsibilities and job description for the Service Writer position at Burt Lake Marina Inc?
Company Description
Burt Lake Marina Inc is a family-owned & operated full-service boat, personal watercraft, ATV/SSV, and snowmobile dealership located in Indian River, MI. Since 1969, we have been serving all of Northern Michigan and portions of the Upper Peninsula with the best new and pre-owned products from top brands. Our professional and friendly staff are dedicated to providing outstanding service from selecting your new "toy" to maintenance, repairs, and storage needs.
The Service Writer position is a full-time, year round position & does require the ability to work some Saturdays.
Role Description
- Schedule, coordinate, and supervise service orders with technicians, from customer drop off to customer pick up
- Actively communicate with customers, co-workers, and vendors in a professional manner
- Keep detailed, accurate records on service work, warranties, internal billing, etc.
- Ensure that work orders and parts invoices are cashiered in an accurate and timely manner
- Clearly communicate billing, inventory, warranty or customer service issues to Service Manager
- Service Writers check in units at drop off, it is essential candidate can climb in/out of boats as needed.
- Assist and interact with customers on all their service and sales needs, communicate effectively and professionally, handle complaints in a timely manner
- Write, plan, and organize work orders; verify completion with Technicians; follow up promptly on any issues
- Maintain and manage multiple schedules for Service Department
- Assist Accounts Receivable with identifying work to be invoiced and/or closed out
Qualifications
- Previous experience in customer service environments required
- The ideal candidate for this role is organized, efficient, personable and customer service minded.
- Technologically literate with experience using Google Sheets (Excel) & Google Docs (Microsoft Word) as well as other computer systems.
- Effective Communication skills
- Experience in the boating or powersports industry is a plus
- Service writing experience is a plus
- High school diploma or equivalent
Salary : $14 - $17