What are the responsibilities and job description for the Customer Relations Manager position at Burt Process Equipment?
Position Summary: Create a team focused environment that encourages collaboration, constant improvement, and open communication. Align individuals’ goals with team objectives, while embracing our core values and corporate goals.
Essential Functions:
- Oversee a team of customer relations representatives including hiring, training and goal setting.
- Directly respond to client inquiries, resolve problems, and ensure customer satisfaction.
- Create or improve standards and procedures for the department.
- Manage the budget and oversee day-to-day operations.
- Conduct individual coaching sessions and group trainings on topics related to performance and development.
- Analyze data, track progress, and report on department performance.
- Work with sales managers to increase customer retention.
- Work throughout the organization to improve customer satisfaction.
Knowledge & Skills:
- Ability to evaluate information, identify patterns and make informed decisions.
- Communicates clearly and effectively.
- Is empathetic and compassionate.
- Has a customer centric attitude.
- Time management and prioritization.
Minimum Qualifications:
- A background in customer service and leading a team.
- A degree in business, communication, or marketing.
- Passionate about developing and leading teams.
- Travel domestically up to 5%
Physical Requirements:
- Must be able to lift 10 lbs. unaided
- Must be able to sit for long periods of time
- Must be able to type, bend and reach
Environment:
- Typical professional office environment; as well as exposure to manufacturing conditions.
- Must be able to handle varying levels of stress while working in a fast past environment.
- Routinely use standard office equipment such as computers, phones, copies, printers, etc.
- Must contribute to a positive working environment; must be a team player.
All duties and responsibilities are essential job functions and requirements of this position. These are subject to possible modifications to accommodate individuals with disabilities reasonably. To perform this job successfully, the team member(s) will possess the skills, aptitudes and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skill and abilities for this position. This in no way states or implies that these are the only job duties to be performed by the team member(s). Team member(s) will be required to follow any other job-related assignments, instructions and duties instructed by authorized personnel.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Hamden, CT 06514 (Preferred)
Work Location: In person
