Business Process Analyst

Job Title: Business Process Analyst (Intelligent Automation)

Location: Knoxville Hybrid

About The Company

We are a forward-thinking organization committed to optimizing business processes through automation, AI, and data-driven strategies. Our mission is to drive efficiency, enhance productivity, and improve customer satisfaction by leveraging cutting-edge technologies. We foster a collaborative and innovative work environment, where process improvement is at the heart of operational excellence.

Job Summary

We are seeking a Business Process Analyst to analyze and optimize business processes using intelligent automation tools, including Robotic Process Automation (RPA), Optical Character Recognition (OCR), and AI/ML technologies . This role will focus on conducting process analysis, mapping workflows, implementing process improvements, and measuring the impact through key performance indicators (KPIs). The ideal candidate will be a critical thinker with expertise in Agile methodologies, Six Sigma principles, and business process modeling.

Key Responsibilities

• Process Analysis & Optimization:
• Evaluate existing business processes, workflows, and procedures to identify inefficiencies and areas for improvement.
• Conduct process mapping and thorough analysis to pinpoint obstacles and improvement opportunities.
• Develop and implement optimized processes leveraging RPA, OCR, AI/ML, and other automation technologies .
• Monitor and measure the effectiveness of process changes using KPIs and impact metrics .
• Cross-Functional Collaboration & Implementation:
• Partner with stakeholders and cross-functional teams to drive and execute process improvement initiatives aligned with business objectives.
• Communicate effectively with stakeholders to ensure alignment on proposed process changes.
• Provide training and support to team members on new processes and best practices.
• Documentation & Governance:
• Create and maintain process documentation, standard operating procedures, and workflow diagrams .
• Stay updated on industry trends, emerging technologies, and best practices in process improvement and automation.
  

Requirements

• Education & Experience:
• Bachelor’s Degree in a related field or equivalent work experience required .
• Minimum three years of experience in business process analysis.
• Experience in an Agile software development environment preferred .
• Six Sigma Certification required; training in business process modeling preferred .
• Experience with RPA, OCR, and AI/ML automation tools .
• Technical & Specialized Knowledge:
• Advanced Microsoft Office (Visio, Excel, Word, Outlook, OneNote, PowerPoint, Teams).
• Familiarity with Atlassian tools (JIRA, Confluence, Tempo).
• Understanding of software development processes and Agile Scrum/Kanban frameworks .
• Experience with system architecture and network diagrams .
• Strong project management knowledge and ability to manage multiple initiatives.
• Competencies & Skills:
• Excellent communication skills (written, verbal, public speaking).
• Strong analytical and problem-solving abilities.
• Ability to understand and optimize complex, cross-functional systems .
• Expertise in process evaluation, modification, implementation, and optimization .
• Strong interpersonal skills to develop relationships and collaborate across teams.
• Ability to manage multiple priorities in a fast-paced, dynamic environment .
  

Additional Details

• Travel: Less than 5% required.
• Work Environment: General office setting, requiring long periods of sitting or standing .
  
  

This role presents an exciting opportunity to drive digital transformation through automation and process optimization. If you're passionate about leveraging AI and automation to improve business operations, we encourage you to apply!