What are the responsibilities and job description for the Senior Business Process Analyst position at V-Soft Consulting Group, Inc.?
Title - Business Process Analyst.
Location - Knoxville, TN, or Willing to relocate to Knoxville. (onsite 5x/week)
Duration - This is a long term contract with an indefinite end date at this time.
- The must have skills for this role include:Robotic Process Automation: RPA
- Lean/Six Sigma experience
- Stakeholder management
Communication skills must be very strong! This is a business facing role, and the ideal candidate will be very proactive.
Job Summary:
We are seeking a Business Process Analyst to analyze and optimize business processes using intelligent automation tools, including Robotic Process Automation (RPA), Optical Character Recognition (OCR), and AI/ML technologies. This role will focus on conducting process analysis, mapping workflows, implementing process improvements, and measuring the impact through key performance indicators (KPIs). The ideal candidate will be a critical thinker with expertise in Agile methodologies, Six Sigma principles, and business process modeling.
- Key Responsibilities:Process Analysis & Optimization:
- Evaluate existing business processes, workflows, and procedures to identify inefficiencies and areas for improvement.
- Conduct process mapping and thorough analysis to pinpoint obstacles and improvement opportunities.
- Develop and implement optimized processes leveraging RPA, OCR, AI/ML, and other automation technologies.
- Monitor and measure the effectiveness of process changes using KPIs and impact metrics.
- Cross-Functional Collaboration & Implementation:
- Partner with stakeholders and cross-functional teams to drive and execute process improvement initiatives aligned with business objectives.
- Communicate effectively with stakeholders to ensure alignment on proposed process changes.
- Provide training and support to team members on new processes and best practices.
- Documentation & Governance:
- Create and maintain process documentation, standard operating procedures, and workflow diagrams.
- Stay updated on industry trends, emerging technologies, and best practices in process improvement and automation.
- Requirements:Education & Experience:
- Bachelor’s Degree in a related field or equivalent work experience required.
- Minimum three years of experience in business process analysis.
- Experience in an Agile software development environment preferred.
- Six Sigma Certification required; training in business process modeling preferred.
- Experience with RPA, OCR, and AI/ML automation tools.
- Technical & Specialized Knowledge:
- Advanced Microsoft Office (Visio, Excel, Word, Outlook, OneNote, PowerPoint, Teams).
- Familiarity with Atlassian tools (JIRA, Confluence, Tempo).
- Understanding of software development processes and Agile Scrum/Kanban frameworks.
- Experience with system architecture and network diagrams.
- Strong project management knowledge and ability to manage multiple initiatives.
- Competencies & Skills:
- Excellent communication skills (written, verbal, public speaking).
- Strong analytical and problem-solving abilities.
- Ability to understand and optimize complex, cross-functional systems.
- Expertise in process evaluation, modification, implementation, and optimization.
- Strong interpersonal skills to develop relationships and collaborate across teams.
- Ability to manage multiple priorities in a fast-paced, dynamic environment.
