What are the responsibilities and job description for the Group Sales Agent position at Busch Gardens Tampa?
SeaWorld is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.
What you get to do:
As a Group Sales Agent, you have the exciting opportunity to engage with Youth and General Groups for a SeaWorld Parks and Entertainment park, as well as assisting Resellers. You’ll take on a variety of responsibilities to meet our internal and external guests’ expectations, while maximizing our revenue. You will:
Provide exceptional, professional guest service over the phones and in person
Handle inbound Group Sales and Education calls, assisting Resellers, Youth, and General Groups in booking their reservations in addition to answering general questions about the Park
Understand customer needs and proactively provide “upsell” opportunities during the booking process
Engage in outbound call and email campaigns to rebook Group business from previous year(s) and build sales funnel with new leads from provided lists
Understand and work on improving booking processes for guests to ensure seamless experience, easily change orders and purchase “upsells”
Work with Park on processes to ensure best day-of experience for guests
Create and maintain insightful reporting as needed to aid in strategic decisions
Process orders, research and solve problems that may occur within Group bookings
Perform data entry on new and existing contracted and non-contracted accounts
Process Hard Stock (BOCA) Group and Reseller ticket orders and in-park ticket requests
Process all payments including depositing check payments
Prepare orders for shipment with FedEx or pick up at Advance Sales ticket window.
Reconcile daily MPR payments and report to Finance
EZTicket Support for all clients via phone and email
Administer several Outlook mailboxes, both internal and guest-facing
Data entry of every Group inquiry and booking in Delphi for tracking and reporting purposes as well as order entry in SAP
Point of Contact for refunds
Test orders for all parks
Assist Community Relations with all approved Donation Requests
Work with Manager and other departments to ensure smooth operation between different stakeholders in the Company
Assist in “as-needed” department activities such as working events, creating proposals, liaison with other departments, etx
Other duties as assigned by management
What it takes to succeed:
Must have a high school diploma or equivalent
Must be at least 18 years old
Must have at least 1 year customer service and sales experience
Must have working knowledge of Microsoft Office Suite
Must have excellent written and verbal communication skills
Must have excellent organizational skills and be able to work independently, and on a team
Must be able to maintain a high level of confidentiality
Must be able to multi-task and adapt to changes in a fast-paced business environment
What else is important:
Work flexible schedule/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays
Must be able to sit and/or stand for long periods of time
Must be comfortable with exposure to noise
Must be able to work indoors with A/C for entire shift
Must be comfortable in an office environment with exposure to fluorescent lighting for entire shift
Must be able to work remotely when needed
