Vice President, Retail Operations

Job Duties and Responsibilities:

• Consistently engage with corporate leadership on revenue performance analysis, strategic and tactical changes to products, processes, and people.
• Maximize retail revenues through utilization of premium inventory, creative concepts, and quality services
• Direct staffing, training, development, corrective action and sales motivation. Oversee scheduling and placement of direct reports
• Develop and implement operational procedures, policies, processes and SOPs that support the Company’s long-term business objectives for continued revenue growth
• Direct oversight of department P&L. Implement department revenue accountability and programs to exceed budget targets. Develop and control the operating and labor expense budget
• Oversee consumer event planning in coordination with park and corporate leadership
• Provide daily, weekly, and monthly reporting and forecasts to senior leadership for budgeting and planning purposes
• Keep abreast of industry trends and latest technologies in order to provide ideas for new revenue opportunities
• Ensure product strategy is supported and milestones are obtained
• Develop and execute creative operational initiatives that impact the business short- and long-term
• Partner with Product Activation Manager and Merchandise Director to leverage trends and product strategies across all stores

• Maintain a safe work environment and adhere to safety requirements
• Lead a multi-disciplined staff of salaried leaders and hourly Ambassadors

Qualifications:

• Ten or more years of retail experience
• At least 5 years of leadership experience in retail.
• Five or more years of senior management/leadership experience
• Extensive operations background in tourism, theme park operations and/or other related high volume business.
• Proven track record of exceptional project management and execution
• Demonstrates a high-level business acumen working knowledge of and industry developments
• Ability to effectively interface with Marketing, Finance and Information Technology departments
• Solid experience in logistics management and managing high volume guest environments
• Strong written/verbal communication skills; able to read, write and speak English
• Proven experience with managing multi-million-dollar budgets
• Superior leadership and motivational skills
• Successful experience with diverse and multi-generational workforce
• Effective senior management representation to varied stakeholders - customers, regulatory agencies, or members of the business community
• Valid state driver’s license and be able to meet company’s driving standards

Competencies:

• Ability to handle multiple demands with a sense of urgency, drive, and energy. Work well under stress with the ability to deliver on time
• Thorough knowledge of Cost of Sales / inventory methodology and controls in a Retail environment
• Creating a positive culture, which includes motivating, educating, and positively recognizing Ambassadors
• Ability to forge strong relationships Retail team as well as senior leadership peer group
• Demonstrated success in leading large groups of people and developing leaders
• Willingness to comply with all grooming standards and SEA standards.

Physical and Work Requirements:

• Work indoors and in outside weather conditions (i.e., direct sunlight, wet and/or humid)
• Must be able to lift, push, pull and/or carry up to 50 lbs.
• Regular use of hands and fingers; reach with hands and arms; stoop, kneel, crouch or crawl.
• Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights, if needed.
• Stand for prolonged periods of time.
• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
• Position may be exposed to fumes, dust, odors and cold/heat temperature extremes
• Able to work in an environment with high noise levels
• Perform cleaning duties, including use of cleaning chemicals
• Must be flexible in work locations as placement will depend on business needs and career development opportunities

Availability:

Available to work varying shifts or hours based on park hours, i.e. be able to work opening and closing shifts, nights, weekends, and Holidays